speck said:
At least you can say that you're above that... You have no personal opinion about any company in any industry... You own a Dodge, Ford, AND a Chevy... You are the most revered consumer in america... 😎

*respectfully bows*

Wow...it's no surprise that you completely missed the point: Why hate corporations? They're inanimate objects?

A toaster is an inanimate object... A corporate is technically an entity.

I'm looking for better customer service. A good plan where I don't have to pay extra charge for roaming. No extra charge for PCS to PCS calls. The plan T-Mobile is advertising for 600 minutes, Unlimited nights and weekends including Friday, Saturday and Sundays free. The only thing I don't know is how much extra for wireless web. 🙂

one thing i think that is perhaps the best thing about sprint is the fact that in the store (the corporate sprint store at least) they will handle all your customer service issues. my recommendation is go to a corporate sprint store and keep that sales reps card on it will be his pcs# and e-mail addy. use him he will do all your customer service.

at least that is how it is done at all the stores in our aria. that is why we are called communication consultants.

now wireless web, that would be sprints vision services. that is 15$ a month and will not use your mins. in that you also get unlimited picture sharing, 100 text messages as well as credits for the purchase of down loads. it is an awesome value

Please dont let Stevelvl be the one that sells you on service!!!!! If he spells like this, I could only imagine what talking to him in person is like!!

Most customers probably think he went drinkin on break 😎

For the love of monkeys, why do CSR's from other carriers come to OTHER boards and harass their CSR's? So some people don't use spell check, I bet they don't lose any sleep over their "erroneous ways".

Some things about T-Mobile that you might not know:
1) Their GPRS data service works slower than dial up
2) Being GSM if there is no GSM service then you can't talk. No roaming = No talking. Itty Bitty footprint.
3) Their calls are really clear on your end but often the people you call can't understand what you are saying.
4) They won't even have the capabilities Sprint does now for two years.
5) When they install EDGE channels on their system it will reduce the amount of voice channels available making "fast busies" more common.

speck said:
Why do I feel like there's another story to this that will sound more reasonable as opposed to... they "misquoted" me inter'l roaming rates... Probably one of those... What do you mean Canada is not considered part of the US?

From the level of charges mentioned ($1100), it's quite evident to me that this idiot made calls from the US of A to various international countries. And to verify his per minute rates, he surely could have researched on the t-mobile website but he didn't....doh! 🤭 And so conveniently he decides to place the blame on the company who provides the service. Just another example of biting the hand that feeds ya!

As far as a T-Mobile vs. Sprint PCS, it's all T-Mobi...
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Yeah, I came to the conclusion Tmob is better than Sprint as well... For the very same reasons... Sprint has always had horrible call quality uttering shame to CDMA... Profit wise they have always been struggling... Tmob has remained consistent and has a better network... I don't doubt Tmob will be getting quite a bit of customers due to the Merger(s)... by my estimates at the end of the Cingular/ATTWS and if Sprint/Nextel goes through... Tmob may very well be boasting close to 20+ million... Question being from which merger they'll get the most... My only beef w/ tmob is the lag of 3G... I understand everyone is using the tortoise/hare analogy... But let's face it... Tmob Int'l is moving faster then Tmob on this subject and could supply the...
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speck said:
Yeah, I came to the conclusion Tmob is better than Sprint as well... For the very same reasons... Sprint has always had horrible call quality uttering shame to CDMA... Profit wise they have always been struggling... Tmob has remained consistent and has a better network... I don't doubt Tmob will be getting quite a bit of customers due to the Merger(s)... by my estimates at the end of the Cingular/ATTWS and if Sprint/Nextel goes through... Tmob may very well be boasting close to 20+ million... Question being from which merger they'll get the most... My only beef w/ tmob is the lag of 3G... I understand everyone is using the tortoise/hare analogy... But let's face it... Tmob Int'l is moving faster then Tmob on t

...
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really though... eating their biscuits... and drinking their tea... grr... 😡

They need bandwidth, probably another 30MHZ. And they need to get their churn rate down.
They need to find a way to make their call quality better on the Xmit side. You can always tell you are talking to a T-Mobile customer.
They are merely doing now what Sprint did a few years ago by adding a million customers per quarter for many quarters in a row.

They need about 25% more coverage than they have. Here in the West they don't even cover the entire city limits of most cities. Only the new Cingular (former ATTWS) has more dropped calls than does T-Mo. But hey, they are like WalMart, not very good at anything but people still shop there.

That's in the west... And let me point out a few things...

T-mobile has already purchased all the spectrum they were leasing from Cingular in California & Nevada...

Sprint has the highest dropped call ratio in the nation... Overall, It's a joke.

speck said:
That's in the west... And let me point out a few things...

T-mobile has already purchased all the spectrum they were leasing from Cingular in California & Nevada...

Sprint has the highest dropped call ratio in the nation... Overall, It's a joke.

I am just curious speck what is sprint's nation wide rate of dropped calls?

I don't have an exact number... Telephia's last report released in 9/2003 assigns each wireless carrier a rating based on quality coverage, dropped call and blocked call performance.

VZW recvd five stars in 89 markets
Cingular recieved five stars in 83 markets
T-Mobile in 80 markets
And Sprint in 78

Out of those carriers Sprint was the lowest... Given, other carriers like Nextel, Alltel, and ATTWS were not part of the report... And my comment is only based on Telephia's results... But Telephia is respected and actively involved w/ the CTIA

speck said:
I don't have an exact number... Telephia's last report released in 9/2003 assigns each wireless carrier a rating based on quality coverage, dropped call and blocked call performance.

VZW recvd five stars in 89 markets
Cingular recieved five stars in 83 markets
T-Mobile in 80 markets
And Sprint in 78

Out of those carriers Sprint was the lowest... Given, other carriers like Nextel, Alltel, and ATTWS were not part of the report... And my comment is only based on Telephia's results... But Telephia is respected and actively involved w/ the CTIA

ok so let me make sure i am getting this correct. you read an article in which they graded the different carriers biased upon several factors one of...
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I read a report not an article... Check to see what Telephia is and the influence it has before you call it fiction and not fact... Where did you get your numbers?

you have said over and over how t-mob has better customer service. can you name one place where i can dispute my bill with a t-mob customer service rep? or a store where i can have a technician look at my phone?

you really rag on that guy when you know nothing about this bill. you go so far as to call him an idiot. well how is he supposed to dispute his bill? he can't goto a store because t-mob stores do not do customer service. he can try to call in but it is literally imposable to go over a 30 page bill over the phone.

you always say t-mob has better customer service but you can not even talk to any one face to face. how are they better? i am not looking to pick a fight hear i am just curious on what you are meaning when you say t-...
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T-Mobile was rated #1 in customer service among all national wireless carriers by several different companies this past year, including J.D. Power & Associates.

That doesn't say much to me, but hey, that's what they'll base their "best customer service" claims on... 🙄

stevelvl said:
you have said over and over how t-mob has better customer service. can you name one place where i can dispute my bill with a t-mob customer service rep? or a store where i can have a technician look at my phone?

you really rag on that guy when you know nothing about this bill. you go so far as to call him an idiot. well how is he supposed to dispute his bill? he can't goto a store because t-mob stores do not do customer service. he can try to call in but it is literally imposable to go over a 30 page bill over the phone.

you always say t-mob has better customer service but you can not even talk to any one face to face. how are they better? i am not looking to pick a fight hear i am just curious on w

...
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sunilsonia said:

stevelvl said:
you have said over and over how t-mob has better customer service. can you name one place where i can dispute my bill with a t-mob customer service rep? or a store where i can have a technician look at my phone?

you really rag on that guy when you know nothing about this bill. you go so far as to call him an idiot. well how is he supposed to dispute his bill? he can't goto a store because t-mob stores do not do customer service. he can try to call in but it is literally imposable to go over a 30 page bill over the phone.

you always say t-mob has better customer service but you can not even talk to any one face to face. how are they better? i am not looking to pic

...
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J.D. Powers...

T-Mobile won the J.D. Powers award for Customer Service... Thus making their Customer Service better than any other carrier... including Sprint...

You had problems w/ T-Mobile customer service... fine... Other people have had issues with every other carrier as well...

No servicing in stores... Who cares? That's not technically considered Customer Service... It's considered Retail...

Though your isolated incident must have been tragic and i'm sure you have had to take many a meds to get over it...

The fact is... T-Mobile won the J.D. Powers & Associates award for Customer Service...

It's like asking the Patriots why they call them the champs if they lost to the steelers this season... In case you don't know,...
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if you will read my original post i said i didn't really have a problem with t-mob they did take care of me. what i did say is that from your service options sprint does provide more options for service. they actually do provide customer service in there stores. they give credits change plans will discuss bills they have technicians that will service your phones as well as they will even honer your phones warranty in store.

i am glad you have your jd award good for you. but i feel that with the more money i pay for with sprint i do get more for my dollar.

I didn't get the JD Power award... If you read my posts... I work for Cingular...

Your post claimed that Sprint had the better customer service out of the two carriers... I pointed out where you were wrong...

I remember arguing with you about how bad sprint is in the past against other carriers and you'll argue it regardless of the carrier chosen... this is how it works...

Sprint vs VZW == VZW
Sprint vs Cingular == Cingular

Sprint vs T-Mobile == Let's see...

Network... T-Mobile has roaming agreements w/ Cingular... Cingular has the larger digital network, and the best GSM network... so... I say T-Mobile

Phones... Please say Sprint has a better phone selection... Just please... allow me this bit of humor... I beg you to t...
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sorry that message i typed was suposed to be in responce to sunilsonia post not yours

I know, it was meant for sunilsonia!

stevelvl said:
sorry that message i typed was suposed to be in responce to sunilsonia post not yours

My what a wonderful thing unity is! Even though I have not replied to your non-sensical b.s. blog support of Sprint PCS, the most highly in debt company in wireless on the planet, it's wonderful to know that those of us who can spell and actually talk facts about how suckass Sprint REALLY IS and having a direct involvement in the wireless industry employment wise, it's just great to know they can put you back in your place. Realize one thing "MR. Stevelvl", the single most important thing in any business, nevertheless wireless industry, is CUSTOMER SATISFACTION and just go to on record, I speak only ...
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Ah you work for cingular. Yes I know of there customer service. Yes they do have some service cents where you can get customer service face to face. But it is only in a few of there stores. The most pathetic thing about cingulars customer service is there customer service number it is closed on Sundays as well as at night.

Sprint on the other hand is 24/7

Next you talk about t-mobs phone selection yeah I guess compared to cingular t-mob does have good phone selection I went to there website. 18 2G phones wow impressive 18 2G phones that is the most 2G phones on the market in fact that is 18 more 2G phones the sprint has.

Now sprint on the other hand has 25 3G phones. That is 25 more 3G phones then t-mob has.

Can you really comp...
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First off, I know how lowly ranked Cingular's Customer Service is... My comparison was T-Mob's and Sprints... Although, I will point out Cingular is working to remedy this...

Compared to Cingular... Tmob does not have a better selection... But you are right on this aspect... I jumped the gun on this comment, I had not checked Sprint's lineup for a while... I can and do admit I was wrong on this and retract my previous statement... Sprint does win the phone selection... Not because of the 3G / 2G (but because they do offer more phones that are feature packed)

Now Sprints QTR reports state they are in debt... But it was $13.4 Billion not $17...
http://www.sprint.com/sprint/ir/fn/qe/3q04.pdf »

And you must understand how merger's work ...
(continues)

if you take the time to look at those 2 sites and compare sprint actually does have more international roaming agreements then t-mob.

Dude... T-Mobile can roam Anywhere T-Mobile Int'l is... on top of that... They have seperate roaming agreements... On top of that share T-Mobile Int'l Roaming Agreements... Yet Sprint has more... I'm done with this... I'm done with you... You're pointless... 🙄

This discussion is over.

i gave you the links to both sprints international roaming website and to t-mob international website. all you had to do was find one country t-mob can roam in and sprint can not.

you could not give me one.

hear are two places sprint has international roaming that t-mob does not Azerbaijan and Reunion

i can see where some one like you who has not actually looked into the international roaming agreements the 2 companies has would make that asumption.

but i tell you what hear is sprints international link again
http://www1.sprintpcs.com/explore/coverage/internati ... »...
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hear are two places sprint has international roaming that t-mob does not Azerbaijan and Reunion

You are SO making a fool out of youself.

Really though... this got old...

With all the flaming going on in here, I guess as a T-Mobile sales rep I should speak on some of the "opinions" being thrown around on this forum. I will only say this once because I don't have time to troll forums online, too busy working...

T-Mobile would rather send you a new replacement phone at NO charge rather than servicing your phone. At MY store, we are all sales reps but being that we are good at our jobs, we do take the time out to pinpoint problems with your phone. We even tag team with Customer Care to do some nifty troubleshooting. Why pay a technician to sit in the store to fix a phone when you can easily teach your sales reps troubleshooting techniques that a technician can even do. It's more personable seeing a customer c...
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your trouble shooting and sending the new phone is all fine and dandy but what about when they are out side of there warranty? do you replace the phone for free then?

When the phone is out of warranty (one year from time of purchase) they are eligible to upgrade to any phone they choose.... in most cases.

yes if you want to ether get a cheep phone or spend more money to get another nice phone. what if my hinge is just cracked?

i am not trying to dis on t-mob hear i personally have nothing wrong with the company

my only point to this that people always are ragging on sprints customer service but yet the company offerers so many service options i am just a little baffled

stevelvl said:
yes if you want to ether get a cheep phone or spend more money to get another nice phone. what if my hinge is just cracked?

i am not trying to dis on t-mob hear i personally have nothing wrong with the company

my only point to this that people always are ragging on sprints customer service but yet the company offerers so many service options i am just a little baffled

Get a clue man! Sprint PCS customer service sucks! They need to make some dire improvements in that area as part of this whole merger deal with Nextel. Or else it won't matter and as a consequence, Sprint will be in deeper sheyat than their pre-merger status. I'm not the only one ragging on your company's customer se...
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sunilsonia said:

stevelvl said:
you have said over and over how t-mob has better customer service. can you name one place where i can dispute my bill with a t-mob customer service rep? or a store where i can have a technician look at my phone?

you really rag on that guy when you know nothing about this bill. you go so far as to call him an idiot. well how is he supposed to dispute his bill? he can't goto a store because t-mob stores do not do customer service. he can try to call in but it is literally imposable to go over a 30 page bill over the phone.

you always say t-mob has better customer service but you can not even talk to any one face to face. how are they better? i am not looking to pic

...
(continues)

drty_e said:

First of all, read the thread right, I'm the one who traveled outside the states for approx 3 weeks and got charged 2x the original price.,thats why I said roaming charges..not long distance. 2nd of all, you're telling me that theres no F#$&'n possibilty that you could walk into a wireless company (TMobile), pay your bill..ask the rep a question, and get misquoted? F@^$ yes you can! Dumbazz rep quoted me the long distance rate to call outside the states....WHEN I MADE IT CLEAR I WAS TRAVELING OUTSIDE THE STATES. and last, ....whats up with calling me names...idiot/ignorant?? HOW ABOUT YOU PULL TMOBILES DCIK OUT YOUR MOUTH AND BREATH FOR ONCE. I BET YOUR A DIE HARD PIECE OF CRAP TMOBILE REP!

...
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