Yean.....Can you help me out
I own an indirect store, and we don't have access to the account notes so I was hoping you could fill me in before I call CS for this customer and make myself look stupid.
One of my Mother's friends has about an $1000.00 bill right now with Sprint due to TXT overage, She claims that she was supposed to have UNL TXT and that a rep must have removed it without her knowledge. Now she is upset and went and got an AT&T phone but did not port her number. I am trying to get her to stick around, she said that if I can fix the situation she will return her AT&T phone and stick with Sprint.
If I PM you with the account info, will you let me know if this is something that IU can fix for her or if it will be an uphill battle.
(I know my name sa...
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One of my Mother's friends has about an $1000.00 bill right now with Sprint due to TXT overage, She claims that she was supposed to have UNL TXT and that a rep must have removed it without her knowledge. Now she is upset and went and got an AT&T phone but did not port her number. I am trying to get her to stick around, she said that if I can fix the situation she will return her AT&T phone and stick with Sprint.
If I PM you with the account info, will you let me know if this is something that IU can fix for her or if it will be an uphill battle.
(I know my name sa...
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wow , i have seen that happen a time or two myself, mostly when they had the $30 premium vision plan which included unlimited texting. the rep would lower it or remove it and not realize that texting was included. the other way i see ppl go over there text is not really knowing the plan they had and overusing it later thinking they had unlimited. example : they had 1000 texts and always used around 800-900 then one fluke month used 2000 or more.
i definitely would look into that, if its a problem like i mentioned in example 1 then i shouldn't see a problem with them fixing it, now if its like problem 2 then you might have a hard time getting someone to credit more than half if you get a good rep. reason being is that they will explain th...
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i definitely would look into that, if its a problem like i mentioned in example 1 then i shouldn't see a problem with them fixing it, now if its like problem 2 then you might have a hard time getting someone to credit more than half if you get a good rep. reason being is that they will explain th...
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