Sprint's Dirty Little Secret?
Hello all. Hopefully this is a forum where one can do a little venting. I just wanted to relay something that happened to me today and get your view of it. Anyway, I took my phone (Motorola Q) in for service today (it would not turn on). They told me that they could not fix my phone, and that it was broken due to corrosion. I said fine, were they going to give me a new one. Their reply was no, you got it wet and that voided your warranty (I did not have the theft/liquid warranty). I told them I had never got it wet. They said that was the only way it could have got corrosion, so I was not covered. I asked all the ways I could have got it wet that they would not cover. Dropped in any liquid? No. Spilled any liquid on it? No. Had ...
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Is the little "I got wet" indicator (usually under the battery) all red? It is often a white circle with red lines/dots/spot in it, and it turns completely red when it has gotten wet.
I doubt Florida humidity would make that thing go red.
Gregg Hill
I doubt Florida humidity would make that thing go red.
Gregg Hill
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the phone doesn't have to be dripping wet... if there is any corrosion anywhere in the charging port or on the motherboard the phone is void.. its not a dirty little secret! Thats why we offer TEP.. in store repair + theft, liquid damage, lost, or damage beyond repair
I hate when customers dont get the insurance, or they only get the in store repair insurance because they think its useless... we offer it for a reason, and you declined it! your fault!!
you have no hope of getting the phone replaced through in store repair.. try to upgrade your phone or buy one full price 🤣
ps... verizon, att, and the other companies all use the same insurance company Asurion... therefor you would run into this same issue with any carrier... its ...
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I hate when customers dont get the insurance, or they only get the in store repair insurance because they think its useless... we offer it for a reason, and you declined it! your fault!!
you have no hope of getting the phone replaced through in store repair.. try to upgrade your phone or buy one full price 🤣
ps... verizon, att, and the other companies all use the same insurance company Asurion... therefor you would run into this same issue with any carrier... its ...
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Well that IS their dirty little secret! When they sold me the phone, that is what the rep said! The phone had to be immersed in liquid and that was when the TEP came into play. Not that you are probably going to need it in Florida, because if you touch it with sweaty fingers it will void the basic warranty.
And they NEVER EVER said anything about if it is beyond repair they won't honor it! The 3 other members in my family all had phones that couldn't be fixed, so they gave them a new one and they only had basic coverage. I sincerely doubt your statement about that!
If Sprint is going to put all these exclusions into their basic plan, they have to tell you, and not not keep it a secret. I've bought 3 or 4 phones from Sprint, all...
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And they NEVER EVER said anything about if it is beyond repair they won't honor it! The 3 other members in my family all had phones that couldn't be fixed, so they gave them a new one and they only had basic coverage. I sincerely doubt your statement about that!
If Sprint is going to put all these exclusions into their basic plan, they have to tell you, and not not keep it a secret. I've bought 3 or 4 phones from Sprint, all...
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What do you expect them to do? They have reason to believe it is liquid damage, therefore your basic coverage doesn't help. Do you think they should just take you at your word? What if they took every customer at their word? Do you think business today is rubn properly on handshake agreements? You declined the appropriate coverage, you suffer the loss. You were offered it. Like you stated, the basic coverage is valid, you have seen it work before, but not applicable in your case.
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You are not grasping the point I am making. If they told me what the exclusions were, I would say that yes I was warned. But they never did. And now they are making me pay the price for their ommisions.
Man, looks like this forum is filled with a bunch of Sprint fan boys!
That's all from me!
Man, looks like this forum is filled with a bunch of Sprint fan boys!
That's all from me!
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If your point is that your specific sales rep said something to that effect, then your argument is with that sales rep and his or her direct management.
Nowhere on the packaging of the phone does it say "water proof" or "water resistant." Water proof would mean you could have it in the rain or immersed in a few feet of water. Water resistant would mean you can have a little water around it and it probably will be fine as long as it's not long term or immersed. But, the packaging and marketing does not have anything to that effect. So, your argument is with a rep that supposedly misled you, not with the company overall.
As for phones in general, "sweaty hands" is water. Anything with water in it does the same damage. Lots of peopl...
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Nowhere on the packaging of the phone does it say "water proof" or "water resistant." Water proof would mean you could have it in the rain or immersed in a few feet of water. Water resistant would mean you can have a little water around it and it probably will be fine as long as it's not long term or immersed. But, the packaging and marketing does not have anything to that effect. So, your argument is with a rep that supposedly misled you, not with the company overall.
As for phones in general, "sweaty hands" is water. Anything with water in it does the same damage. Lots of peopl...
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Exactly. You're beef is misplaced. The rep should have informed you that it was all types of liquid damage.
The rep is at fault here, not Sprint.
The rep is at fault here, not Sprint.
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Sorry. Looking back a day later I did not intend for this to sound callous to the situation.
I can understand the circumstance if a rep blatantly said it was water resistent. The issue is then with that rep or his/her manager or their successors. It's not a complaint against the company or systematic process, just the rep in question.
People like that work everywhere, unfortunately.
😕
I can understand the circumstance if a rep blatantly said it was water resistent. The issue is then with that rep or his/her manager or their successors. It's not a complaint against the company or systematic process, just the rep in question.
People like that work everywhere, unfortunately.
😕
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The "rep" is just that...a "representative" of the company. Because he was an authorized representative of the company, his statements could be held as company policy, if you were able to prove them.
His company authorized him to represent them. If he did so in a manner inconsistent with company policy, that is a COMPANY issue.
His company authorized him to represent them. If he did so in a manner inconsistent with company policy, that is a COMPANY issue.
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Man, looks like this forum is filled with a bunch of Sprint fan boys!
Well you ARE in a Sprint forum. What did you expect people to join in and bash the company with you? I don't know the situation but as a sales rep I see people decline insurance, because nothing has happened to their past phone or is just simply being cheap. Not that there's anything wrong with being cheap but it doesn't always help to be. For people who act like their phones are so precious and the people that run their business on one phone get insurance suck it up.
Answer this, if you owned a business and someone came in with a wet phone and declined insurance really would you just issue out a new phone? I know you're going to give a biased answer bcause of your ...
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Well you ARE in a Sprint forum. What did you expect people to join in and bash the company with you? I don't know the situation but as a sales rep I see people decline insurance, because nothing has happened to their past phone or is just simply being cheap. Not that there's anything wrong with being cheap but it doesn't always help to be. For people who act like their phones are so precious and the people that run their business on one phone get insurance suck it up.
Answer this, if you owned a business and someone came in with a wet phone and declined insurance really would you just issue out a new phone? I know you're going to give a biased answer bcause of your ...
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YOU are not grasping the point. The rep doesn't have to tell you everything you can or can't do w/ your phone. It's common sense. You don't get your electronic devices wet. You also aren't supposed to run it over w/ your car....did the rep tell you that? If the rep told you all the things that will void your warranty, you'd still be there. Also, Sprint did not manufacture your phone so they did not create the manufacturers warranty. They are going by what the manufacturer says. When they replace a phone, they send it back to whoever made it and then get credited for that. If the warranty is void, they don't get credited back. Thats why they don't replace phones like yours. There is no way of knowing how your phone got wet, that's ...
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It is difficult to understand your position because the person said the indicators were **NOT** activated, indicating that the phone had NOT been exposed to excessive moisture.
To him and to me, it appears to be nothing more than the store rep trying to blow off what could very well be a legitimate claim.
To him and to me, it appears to be nothing more than the store rep trying to blow off what could very well be a legitimate claim.
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When I said moisture indicators I meant any indication of moisture, not just the little white stickers......corrossion is a moisture indicator. I probably should have specified that....sorry. (not being rude) I dont' think humidity causes corrossion either....I'm not a Tech but I just find it hard to believe......so whether the rep is a jerk or not, I still don't think the claim is legit. For all we know, the customer could be lying through his teeth. The little stickers don't turn red every time and they aren't that hard to replace. If we were just going to take customers words then why have the indicators at all? Some people don't lie.....but most people do. All 22 yr old male drivers aren't bad drivers but apparently alot are...
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No, they are trying to get out of replacing a phone that was used normally in a non-abusive manner.
Abuse would be dropping it into water. Having a sweaty palm in Florida is normal use.
Do you wrap your phone in a towel when you use it?
Was the water indicator showing it got soaked? If that indicator is not showing, then Sprint has no reason to question abuse and should cover the phone.
Abuse would be dropping it into water. Having a sweaty palm in Florida is normal use.
Do you wrap your phone in a towel when you use it?
Was the water indicator showing it got soaked? If that indicator is not showing, then Sprint has no reason to question abuse and should cover the phone.
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$20 bucks says they have the phone in the bathroom every morning when they take a shower, and probably occasionally using it while in the shower.
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I'm with you on this one. Another $20 they have walked in the rain while on the phone atleast once with their phone.
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Nope, neither the one on the battery, or the one on the phone was red. And I pointed that out to them, because I had read that was what they used to indicate immersion in liquids. They said it did not matter, that's only one of a number of reasons they will not honor the warranty due to liquid damage.
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You're "warranty" (In store exchange excludes liquid damage, damage to the motherboard, lost and stolen phone) does not include liquid damage, so of course they will not honor it.
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perfect fix for you from now on.. clear nail polish on the indicator under the battery and insurance
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til a rep looks at the phone and sees it there. that would be considered insurance fraud. is 10 yrs in jail really worth it over a $200-$400 phone?
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Ask them to chemically analyze the corrosion for your DNA to prove it was your sweaty palm that caused the corrosion and not normal humidity in Florida, which is water "vapor" and not liquid, and therefore is normal use and should be covered.
Water vapor exists in ALL air on this planet, more so in some places such as Florida.
It sounds as though Sprint has no necessity to prove what caused the problem. Some punk in a store just wants to avoid helping with a legitimate claim, as though the company is his own.
Unless your palms were dripping into the phone, they are wrong to deny the claim.
Water vapor exists in ALL air on this planet, more so in some places such as Florida.
It sounds as though Sprint has no necessity to prove what caused the problem. Some punk in a store just wants to avoid helping with a legitimate claim, as though the company is his own.
Unless your palms were dripping into the phone, they are wrong to deny the claim.
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There's no need to call the rep names, when will the customers take responsibility? Are you serious about the DNA thing? Sprint is a cell company not a health center. By the way the DNA tests on the Maury show were performed with Sprints new DNA system thanks Sprint. We have a DNA machine in our backroom we take a sample from every customer it's super fun!
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they will never assume responsibility for a cell phone. doesnt matter what carrier. its always whats in it for me. or what do i get free. and when that carrier doesnt give them free service and a free phone they wanna play the "im gonna switch becuase (X carrier) screwed me". and the cycle continues on.
i just dont get how its so far fetched to assume sweat from your palms could make its way into the phone and cause corrosion..
cause if your palms are sweaty then so is you face and hair, and last i checked i hold mine up to my head.. (unless bluetooth)
i just dont get how its so far fetched to assume sweat from your palms could make its way into the phone and cause corrosion..
cause if your palms are sweaty then so is you face and hair, and last i checked i hold mine up to my head.. (unless bluetooth)
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Your argument works both directions. I can just as easily turn the tables and state that Sprint will never assume responsibility for NORMAL USE that ends up with corrosion.
Why is it so far-fetched to YOU that NORMAL ATMOSPHERIC MOISTURE (water **vapor**) could be the cause of corrosion?
The manufacturer puts in those wetness indicators for a reason...to determine abuse. This person claims his indicators were NOT activated, but Sprint still insists on placing blame on the user.
Why is it so far-fetched to YOU that NORMAL ATMOSPHERIC MOISTURE (water **vapor**) could be the cause of corrosion?
The manufacturer puts in those wetness indicators for a reason...to determine abuse. This person claims his indicators were NOT activated, but Sprint still insists on placing blame on the user.
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Why can't you go buy an used phone on ebay?
I don't understand how you want to go thru all that trouble just to have a free phone.
Sprint is a business and where I am from we buy our own phone. I never use a phone more then a year. I don't care about how mush it cost. If I want it I save enough to pay for it.
My current phone is Samsung Ace and I paid around $400 for it. Now I am thinking on getting Instinct because Ace is getting very slow.
Please stop complaining and save yourself the frustration of going back and forth in the store for a free phone.
MM 😳
I don't understand how you want to go thru all that trouble just to have a free phone.
Sprint is a business and where I am from we buy our own phone. I never use a phone more then a year. I don't care about how mush it cost. If I want it I save enough to pay for it.
My current phone is Samsung Ace and I paid around $400 for it. Now I am thinking on getting Instinct because Ace is getting very slow.
Please stop complaining and save yourself the frustration of going back and forth in the store for a free phone.
MM 😳
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(slow clap)
* cue music *
employees of cell phone companies everywhere begin to stand
applause gathers into a triumphant rumble of gratitude.
-- thank you sir, thank you
* cue music *
employees of cell phone companies everywhere begin to stand
applause gathers into a triumphant rumble of gratitude.
-- thank you sir, thank you
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