Wow, you'd almost think return kits are ridiculously difficult to send out.

Anyone with FDT handles return kits.

it's just too bad we can't

You have access to FDT and can't?

Then you sure aren't using my FDT.

know we dont use FDT

Ah, gotcha.

i highly agree with the juror, telesales can only handle upgrades, add lines, accesories and its not a department in which care does not know what to do or dont want to handle(i.e. complains returns thats 8667898292! they would just transfer it to telesales! check the main reason for the call guys sorry its been a pain in the *** for customers to be transfered from one deptartment to another, make it a one call resolution! ive been to care too and i play fair were on one team guys! PEACE

...Where you can experience life at SprintSpeed 😁
ha ha yeah i dont know why they 😁 push for Telesales to do returns. Order Support ppl...!!! TeleSALES only handle sales and accessories, Customer Care handle returns. In customer care CSM/sVIEW doesnt allow em to issue return kits. You can return em at a Sprint store. The rep just has to issue a no transaction return in RMS. In TOES all they can do is do the equipment. Man im starting to hate Telesales, every time I call theyre TOO damn pushy with the product. Ease off and dont be so pushy! Ppl need to know the correct info! Account services cant do it either

Whoops, I meant to put "Customer care CANT handle returns" i didnt put the "cant" in there 🤭

exactly..i do appreciate you brought up that concern..mostly were recieving calls from care asking if we can handle returns, asking for the direct no. for the order support or just asked what are the prices of the phones..i belive they also have an outdial list of different depts and have an access online..one thing more they are also promising the customer that if they will be ordering a phone they could have billed that to their acct..hell..the acct has a deposit and spending limit so theres so way we can do that..KINDLY CHECK FIRST THE INFORMATION THAT YOU WILL BE FORWARDING TO THE CUSTOMER!!

FYI.. telesales dept.is tracing the last agent who handled the call so that anyone who has given a customer misinformation will be put on a disci...
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Honestly I wouldn’t call Telesales or Order Support for ANY reason. Everything they can do can be done by any agent with Citrix/S-View/CSM/FDT. Order Support just tends to transfer out every call that comes into them and most of the time the transfer is to the completely wrong dept.
As far as return kits there is a DOA dept that handles returns under 30 days for defective or just plain unwanted phones, also if a customer is canceling a new line less than 30 days old Account Services 30 days and under will process a kit as well.
Anyone with FDT has the ability to do it but if your looking for a special dept to handle it that would be the ones.