Sprint tech support question...Samsung m520
OK here is my problem:
When I try to check my balance, minutes, plan details, content manager, messaging, dialing codes, web access...you get the idea...ANYTHING on the "My Account" menu from the Vision deck on my phone, I get "The page you requested has expired. Please clich "Home" to continue." This doesn't happen on my husband's phone. I called tech support about it after I'd already cleared the cookies, restarted the browser, taken the battery out...all the usual stuff. Tech support changed my username (and then walked me thru doing it myself from the 3G setup screen on my phone) and that didn't solve it either. They created a trouble ticket...but since the call center I reached has an in-house trouble department, there is no tic...
(continues)
When I try to check my balance, minutes, plan details, content manager, messaging, dialing codes, web access...you get the idea...ANYTHING on the "My Account" menu from the Vision deck on my phone, I get "The page you requested has expired. Please clich "Home" to continue." This doesn't happen on my husband's phone. I called tech support about it after I'd already cleared the cookies, restarted the browser, taken the battery out...all the usual stuff. Tech support changed my username (and then walked me thru doing it myself from the 3G setup screen on my phone) and that didn't solve it either. They created a trouble ticket...but since the call center I reached has an in-house trouble department, there is no tic...
(continues)
...
Quick fix, is to take off the sevice (Vision/Power Visoin), and re-input the service (Vision/Power Vision). Have Care take care of this for you. If this isn't resolved PM me and I will take a look when I work tomorrow.
...
My new eclipse did the same thing until I updated my data profile. It only did it right after I changed to the Eclipse friday night. BTW, this phone is awesome! I had a hard time chosing between it and the new RAZR VE20, until I saw the front of the Eclipse light up in the store.....AWESOME!
...
LOL...I posted this here because someone (below) suggested I not call customer care for this kind of thing. Tech support already tried your suggestion and screwed up my Power Vison. 🤣
It seems to have been a Sprint thing, though. Yesterday Sprint Home was unavailable completely, and today it's all back. I just wish if it was a known issue she would have let me know, instead of messing up my service, creating a ticket (with no number) with a promise to have someone call...and then no call. :p~
It seems to have been a Sprint thing, though. Yesterday Sprint Home was unavailable completely, and today it's all back. I just wish if it was a known issue she would have let me know, instead of messing up my service, creating a ticket (with no number) with a promise to have someone call...and then no call. :p~
...
Your best bet is still having a S&R rep take a look at it next time you're in town.
...
