Text Problems
Ok, so I have an issue.
I used to get text alerts from my local sports team announcing news, scores, etc. Then all of a sudden they stopped. The team fixed the text alerts, but I still do not get them. My brother who is on my plan does get them.
At one point, i sent the word STOP to the teams text # to stop them, then re signed up. Is sprint blocking these texts now or something? When I re sign up I get a text from the team saying I signed back up...but the text alerts never come.
I used to get text alerts from my local sports team announcing news, scores, etc. Then all of a sudden they stopped. The team fixed the text alerts, but I still do not get them. My brother who is on my plan does get them.
At one point, i sent the word STOP to the teams text # to stop them, then re signed up. Is sprint blocking these texts now or something? When I re sign up I get a text from the team saying I signed back up...but the text alerts never come.
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...That even though you re-subscribed to the text alert, Sprint's system thinks you're still saying block them. Probably, both Sprint and the other company have to be set up together in agreement for it to work, and right now, one end is saying go and the other no.
I would try contacting Sprint technical support online in order to to resume the alerts.
I would try contacting Sprint technical support online in order to to resume the alerts.
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homeslice5484 said:
how do i contact them online?
Go to Sprint.com, then select "contact us" in the upper right hand corner of the page. That page will allow you to send tech support an email. Be sure to include your mobile #, account # and brief description of your problem.
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i looked at the blocked text list online and it lists no numbers on it.
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when i sign up again, i get a text saying thanks for signing up...but the alerts never come
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PM me your number that the text are blocked on, I know exactly why its happening.
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I did login to My Sprint...and checked the blocked text #s and none are listed.
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Do you my name up here in a baby blue? just click on my name and it should say "send Message" just click on my name and take it from there.
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Got this from Sprint Tech Support, is this going to fix it or should I try something else?
Dear Customer,
Thank you for contacting Sprint Customer Service. I will be happy to assist you concerning receive text alerts.
After reviewing your account I it showed that you are receiving the text updates; however I have opted you out of the update services. You will now need to opt back in. I have also performed a few basic troubleshooting steps. You will also need to update your data profile before opting back in. You may update your data profile by:
1. Click Menu/OK.
2. Select Settings.
3. Select Power Vision.
4. Select Update Profile.
5. Device will display the following message for approximately two minutes while ...
(continues)
Dear Customer,
Thank you for contacting Sprint Customer Service. I will be happy to assist you concerning receive text alerts.
After reviewing your account I it showed that you are receiving the text updates; however I have opted you out of the update services. You will now need to opt back in. I have also performed a few basic troubleshooting steps. You will also need to update your data profile before opting back in. You may update your data profile by:
1. Click Menu/OK.
2. Select Settings.
3. Select Power Vision.
4. Select Update Profile.
5. Device will display the following message for approximately two minutes while ...
(continues)
...
