What Can I do?
I was selling a phone on ebay and listed the esn number on there,(i guess that was a mistake) and it WAS Clear and when the person got the phone, they said sprint said the esn was reported lost/stolen. I never reported it lost or stolen?
How can it be lost/stolen if i never reported it?
what can/should i do?
How can it be lost/stolen if i never reported it?
what can/should i do?
...
If it was a phone that you owned and used on your account, take it to a corporate store. They can look up its history and submit a request to remove the lost/stolen flag. That takes a few days but then it should be clear.
...
Funny thing, I just went through this very same thing.
1. don't believe everything people on E-bay tell you.
2. Call Sprint yourself and tell them you've got a ESN you'd like to get the status of.
3. If all else fails just come right out and tell the Sprint rep what your doing and they're usually more than happy to help.
In my case I gave the buyer a full refund just to shut them the hell up! Then after getting the phone back I contacted Sprint and the previous owner, got it all cleared up and resold the phone.
This is why I don't like selling Sprint branded phones on E-bay. Their customer service is so slow you never really know if the ESN is really free and clear.
Also during this I discovered that even if you never activated ...
(continues)
1. don't believe everything people on E-bay tell you.
2. Call Sprint yourself and tell them you've got a ESN you'd like to get the status of.
3. If all else fails just come right out and tell the Sprint rep what your doing and they're usually more than happy to help.
In my case I gave the buyer a full refund just to shut them the hell up! Then after getting the phone back I contacted Sprint and the previous owner, got it all cleared up and resold the phone.
This is why I don't like selling Sprint branded phones on E-bay. Their customer service is so slow you never really know if the ESN is really free and clear.
Also during this I discovered that even if you never activated ...
(continues)
...
"Also during this I discovered that even if you never activated the phone, if someone at Sprint scanned the bar code one the box that ESN is now attached to an account. "...WHAT??....I am not sure I understand this comment....
...
I am a large reseller of phones on E-bay...
Here's the scoop.
Sometimes when you call into Customer Service, they will tell you an ESN isn't clear or that a balance is owed on the phone, etc.
They are VERY innacurate. Based on my experience the chances of getting the truth are about 50/50. The best way to find out if an ESN is clear is to try and activate it on sprint.com . Guessing they are just trying to sell the cust a phone & make their commissions? I wouldn't be surprised since I used to work at a Sprint store & saw some of the BS different people pull (in the store and on the phone...)
If it comes up with "confirm your phone" it's clear.
We have actually had people call in and try to activate phones & CS will say it's ...
(continues)
Here's the scoop.
Sometimes when you call into Customer Service, they will tell you an ESN isn't clear or that a balance is owed on the phone, etc.
They are VERY innacurate. Based on my experience the chances of getting the truth are about 50/50. The best way to find out if an ESN is clear is to try and activate it on sprint.com . Guessing they are just trying to sell the cust a phone & make their commissions? I wouldn't be surprised since I used to work at a Sprint store & saw some of the BS different people pull (in the store and on the phone...)
If it comes up with "confirm your phone" it's clear.
We have actually had people call in and try to activate phones & CS will say it's ...
(continues)
...
CALL SPRINT.....HAVE THE ESN RELEASED ....A REP MAY HAVE SUSPENDED LINE UNDER WRONG CODE....YOU ARE THE ONLY ONE WHO CAN REQUEST TO HAVE IT RELEASED.....
...
