Help Please Picture Mail w/out the Internet
👀 I have the $99 family package with out the INTERNET. I was told that I can use picture mail(mobile to mobile), and this doesn't have anything to do with the INTERNET. Now I am getting casual data usage charges? I have called in and talked to 5 different people and I have gotten 5 different answers. I don't need the INTERNET, but picture mail is something that I would like. Can I use this without the INTERNET? Why would they have a package that offers unlimited picture, text and video mail, and then trick me into paying INTERNET usage? Please help....
...
It should be included in the package. The Talk/Msg Share 1500 right? It is included.
...
And I would check to make sure both phones are programmed with the correct MSID and evertyhing, make sure both lines have the appropriate SOC codes. Call and find out. I would check for you but im off today 😛
...
KB's are included for Pic/Vid mail only. Its a little impossible for you to of been charged if you REALLY didnt use the internet. I would double check, but how much was the KB overage charge? Theres ways to check if the KB's were from Pic mail or Internet usage
...
bwhahahahahaha!!!!!!!
i've been on the talk/msg 450 plan since the day it came out and everyone at sprint swears to me that i wont get charged data for my pic mail. yet every month that i get a pic mail, i see the casual data charges on my bill for it.
i dont use the internet at all. i would know if i do. and before you go accusing me of being a stupid cust, im not. i've worked in cell sales for over a year now and currently work for a sprint indirect. i know if im on hte internet or not
i've been on the talk/msg 450 plan since the day it came out and everyone at sprint swears to me that i wont get charged data for my pic mail. yet every month that i get a pic mail, i see the casual data charges on my bill for it.
i dont use the internet at all. i would know if i do. and before you go accusing me of being a stupid cust, im not. i've worked in cell sales for over a year now and currently work for a sprint indirect. i know if im on hte internet or not
...
I would also check for you. But Im in Telesales. I dont have access of your usage.
...
So the Diamonds not available for employees right? I was able to get it the day it came out, my co-worker called the next day and said it wasnt available. You know any reason why? thanks
...
I really dont have any idea about it. Because I dont handle the EDRP accounts. I only handle consumer and individual accounts. Sorry man. 🙂
...
Picture mail uses an internet connection to transfer information. You can either pay casual usage, by the kb, or have an internet pack to cover it. In your situation, your best bet is to call the retentions department and let them know you want to have the cheapest data pack possible since it's just for picture mail and not other purposes. Usually there is a satisfactory compromise that can be made.
...
ac4321 said:
Picture mail uses an internet connection to transfer information. You can either pay casual usage, by the kb, or have an internet pack to cover it. [B]In your situation, your best bet is to call the retentions department and let them know you want to have the cheapest data pack possible since it's just for picture mail and not other purposes. Usually there is a satisfactory compromise that can be made[B].
He has the 1500 Talk/Message/Share he wouldnt need to call retentions? Pic mail and Vid mail is included in the plan...
...
He listed a $99 family plan without saying talk/message/connect specifically.
😛
I just wanted to cover the bases. 🙂
😛
I just wanted to cover the bases. 🙂
...
THAT PLAN YOU HAVE DOES INCLUDE PICTURE, VIDEO, SMS TEXT MESSAGING, YOU ARE NOT CHARGED WHEN YOU SEND, RECIVE OR ACCESS PICTURE MAIL ACCOUNT, THE PLAN CONFIGURATION ALLOWS YOU TO DO THAT, BUT ANY WEB ACCESS OUTSIDE THE PRE-CODED PLAN WILL INCUR CASUAL RATE CHARGES.
...
