My Advice For Those Who Want to Have the Best Sprint Experience Possible
Simply put, get Sprint (Nextel) products (Powersource, QChat) under a Corporate account (if possible).
Also, only use legacy Nextel stores (usually repair centers) when taking the phone in somewhere. The Nextel side of Sprint has remained, for the most part, solid in terms of satisfying customers and taking care of their needs correctly.
Even if you don't want or need DC, the above mentioned phones can work without Direct Connect being activated, and you still are considered a "Nextel" customer.
If you can get a corporate account, the best number for fast, efficient problem solving is 1-800-390-9545. In 5 years, I've never waited longer than 3 minutes to get my call answered, even under Sprint ownership.
Also, only use legacy Nextel stores (usually repair centers) when taking the phone in somewhere. The Nextel side of Sprint has remained, for the most part, solid in terms of satisfying customers and taking care of their needs correctly.
Even if you don't want or need DC, the above mentioned phones can work without Direct Connect being activated, and you still are considered a "Nextel" customer.
If you can get a corporate account, the best number for fast, efficient problem solving is 1-800-390-9545. In 5 years, I've never waited longer than 3 minutes to get my call answered, even under Sprint ownership.
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The Nextel culture was assimilated collectively into Sprint's, just as The Borg do. Dan Hess put an end to the two cultures living under one roof when he took over as CEO.
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Saint.Patrick said:
The Nextel culture was assimilated collectively into Sprint's, just as The Borg do. Dan Hess put an end to the two cultures living under one roof when he took over as CEO.
True, but I have found though, that Legacy Nextel stores, now branded Sprint, and corporate care have remained the same over the years, in spite of all the changes and cultural assimilations that have transpired.
I hope what you're saying really means that the company as a whole is working that way now?
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I'm glad to say the Nextel culture pretty much was given a Matthew Shepard bear down once Sprint acquired Nextel which we all know was a very poor business decision. Thank God the Nextel idiologies, philosophy and culture has been replaced by Sprint's.
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Saint.Patrick said:
I'm glad to say the Nextel culture pretty much was given a Matthew Shepard bear down once Sprint acquired Nextel which we all know was a very poor business decision. Thank God the Nextel ideologies, philosophy and culture has been replaced by Sprint's.
Nextel was the best model for how to get things done, period. That's why they had the lowest churn, highest ARPU and most loyal customer base in wireless. Sprint's business model sucked, and the merger wasn't a bad decision, Sprint replacing the Nextel way of doing things with their own is what has hurt both companies.
Only now under Hesse has Sprint started making any real progress, and I believe that's largely due to the fact t ...
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We don't agree you know nothing about Nextel!!!!!!!!!! 👿 Your attitude is killing my family! 👿 😛 🤣
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Noone is signing up!
The Titanic used some of the most advanced technology available at the time, and popularly believed to be unsinkable! 🤣
The Titanic used some of the most advanced technology available at the time, and popularly believed to be unsinkable! 🤣
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Cellenator said:
Noone is signing up!
The Titanic used some of the most advanced technology available at the time, and popularly believed to be unsinkable! 🤣
Hope you and your i580 don't go down with it! 😉
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It depends on the store and district level managers, mostly, which have been cycled through a lot.
I know in my area, our entire middle management has cycled almost once a year, year after year. The worst of it was when we had legacy Nextel district managers. I'm sure they were decent with Nextel stores, but Sprint stores, customers, and traffic were/are a lot different. Those managers fell on their face and were cycled. Now we're onto some hybrid of legacy Sprint middle management that have been indoctrinated with half and half streams of thought.
All in all, I would say that the best way to maintain a good experience is to find a good corporate store. Make contact and relationships with the reps and managers there. Contact them...
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I know in my area, our entire middle management has cycled almost once a year, year after year. The worst of it was when we had legacy Nextel district managers. I'm sure they were decent with Nextel stores, but Sprint stores, customers, and traffic were/are a lot different. Those managers fell on their face and were cycled. Now we're onto some hybrid of legacy Sprint middle management that have been indoctrinated with half and half streams of thought.
All in all, I would say that the best way to maintain a good experience is to find a good corporate store. Make contact and relationships with the reps and managers there. Contact them...
(continues)
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You do realize sprint has the fastest call pickup out of any carrier with 95% of calls being answered in 30 seconds, and 99% being answered in less than 2 minutes. The next highest was T-mobile at 75% under 30 seconds.
And this is according to JD powers and associates.
And this is according to JD powers and associates.
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Easy to do when you lose FIVE million customers, but the sad fact is this is how they still operate.
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
It doesn't matter if they pick up fast, if they hang up on you or don't resolve your problem. I think they will lose close to two million this quarter.
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
It doesn't matter if they pick up fast, if they hang up on you or don't resolve your problem. I think they will lose close to two million this quarter.
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erc said:
You do realize sprint has the fastest call pickup out of any carrier with 95% of calls being answered in 30 seconds, and 99% being answered in less than 2 minutes. The next highest was T-mobile at 75% under 30 seconds.
And this is according to JD powers and associates.
Yes, I read about that, but I thought it was a different organization doing the survey, and not JD Power.
As I posted in another forum, I believe Hesse has pointed Sprint in the right direction and they are doing all the things they need to, but there's still a lot of crap that needs flushing out over there.
In the meantime, I'm staying on the "Nextel" side a while longer. 😎
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