Cruise ship roaming
I was helping a coworker with getting info on cruise ship roaming. She will be going to Jamaica and Cozumel.
She called customer service and they told her it would be $0.20/text. I told her to be sure to have a chat with the reps online that way she has a printout of the convo in case some info was given to her incorrectly (we also work in CS).
The rep online told her that texting is not available in those countries nor on Carnival Cruise lines; BUT if it you were able to do it then it would be $0.20/text send/receive. That statement contradicts itself. You can't say that we don't provide service then say IF you do it's this rate.
I understand that you cannot GUARANTEE service due to the fact that you are using someone else's towers...
(continues)
She called customer service and they told her it would be $0.20/text. I told her to be sure to have a chat with the reps online that way she has a printout of the convo in case some info was given to her incorrectly (we also work in CS).
The rep online told her that texting is not available in those countries nor on Carnival Cruise lines; BUT if it you were able to do it then it would be $0.20/text send/receive. That statement contradicts itself. You can't say that we don't provide service then say IF you do it's this rate.
I understand that you cannot GUARANTEE service due to the fact that you are using someone else's towers...
(continues)
...
