Venting... and a couple questions
First of all, thank you for allowing me to vent my frustrations with changes to my account yesterday. I was the one who received pricing that was in error, twice. But business is business, stuff happens and it is time to move on.
My Questions are....
I have an old F&C plan that has some line discounts on 3 lines. If I update to a new Family Message Share Plan will the line discounts go away or stay?
I know some of you work for Sprint, can you tell me or convince me why staying at Sprint is a wise decision.
Thanks for your time.
My Questions are....
I have an old F&C plan that has some line discounts on 3 lines. If I update to a new Family Message Share Plan will the line discounts go away or stay?
I know some of you work for Sprint, can you tell me or convince me why staying at Sprint is a wise decision.
Thanks for your time.
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if the discount you are talking about is making your lines free then thats a system error in a way when everything was moved over to our new billing system it charges you for every mou on those lines then it credits back this is a basic f&c situation if this is not the discount you are talking about then let me know and i will answer
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The line credit is for a reversal of texting, but customer service tells me they actually do not know why the credits are there.
The new plan would have texting included, so I was just wondering if the credits would go away.
The new plan would have texting included, so I was just wondering if the credits would go away.
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if the credit is being giving as a text message credit and your going to a text message plan then the credit would no longer be required so it would go away the only way it would remain is if it was a hard dollar credit that had no exp date on it check with a are rep that would be able to tell you if its a hard dollar credit or a feature credit
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