i think
that the reason sprint is losing so many customers are due to the way thing are being ran now and how they used to be ran in the past now if you want to cancel because you got a 75.00 data charge fine go ahead you mean your going to pay upto 200.00 to cancel over 75.00 wow be smart ppl use your head which one would you pay 200.00 or 75.00 in the past if you wanted to cancel you would get the problem fixed plus get stuff that had nothing to do with your problem you wanna cancel cuz u want free text ok here's the text and while your on the line with me how would a new bb sound thats crap and always has been if you wanna cancel cya go to a different company thats going to wave you out the door when you start crying over problems on your bill th...
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I see your point. I have a problem though when I talk to someone, they give me a price. I buy the phone, then they tell me what the quote was is incorrect. Then I call back and question that and they give me other info that negates the other 2. So I try and figure it our, call back and this person says the other 3 are wrong.
I have been told that they acknowledge I received the quote, they just will not honor it.
This seems like bad business. I am not complaining or trying to get something free, just don't like being lied to or trying to figure out when I can trust someone.
I have been told that they acknowledge I received the quote, they just will not honor it.
This seems like bad business. I am not complaining or trying to get something free, just don't like being lied to or trying to figure out when I can trust someone.
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i understand where you are coming from and i commented on your post about the wrong quotes
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Thanks..I just wanted to make sure I wasn't labelled as a regular ongoing complainer. I want to be a special one-time complainer.
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cskipgo said:
I see your point. I have a problem though when I talk to someone, they give me a price. I buy the phone, then they tell me what the quote was is incorrect. Then I call back and question that and they give me other info that negates the other 2. So I try and figure it our, call back and this person says the other 3 are wrong.
I have been told that they acknowledge I received the quote, they just will not honor it.
This seems like bad business. I am not complaining or trying to get something free, just don't like being lied to or trying to figure out when I can trust someone.
It's called dealing with human beings who don't necessarily understand company policy and proper etiquett ...
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with what cskipgo said and what you are saying your coming off a lil harsh i have been in programs on sprint 5 now the last 2 have been priority groups where what he is saying happens all the time and with what the user is stating is common the best advice and i can give the user(cskipgo) is to go into a corp store they have it setup on sprint.com where you can setup appointments that away you have the person in front of you is explaining everything and you have a face with a name not just sum login if jrfdsf would have read cskipgo post about miss quoting you would have realized he has a point if your a rep then you would understand he is just looking to get the mistake corrected or a explanation as to why it has happened no need to come of...
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JL9000 said:...
with what cskipgo said and what you are saying your coming off a lil harsh i have been in programs on sprint 5 now the last 2 have been priority groups where what he is saying happens all the time and with what the user is stating is common the best advice and i can give the user(cskipgo) is to go into a corp store they have it setup on sprint.com where you can setup appointments that away you have the person in front of you is explaining everything and you have a face with a name not just sum login if jrfdsf would have read cskipgo post about miss quoting you would have realized he has a point if your a rep then you would understand he is just looking to get the mistake corrected or a explanation as to why i
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well i feel that as a company and a quote by different agents being wrong it is the company's fault we are as one and we shouldn't have to keep passing the torch to another rep one call resolution ppl this doesn't seem like it is one call so many reps have that its the cust fault attitude when yeah most of the time it is the cust fault but this guy was done wrong so to bash him for so called speaking negative he had a bad experience he not once said he was leaving sprint he just wanted to know what the deal was with the plan he was has and where the other 40.00 came from which was explain to him case closed cust is happy
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JL9000 said:
well i feel that as a company and a quote by different agents being wrong it is the company's fault we are as one and we shouldn't have to keep passing the torch to another rep one call resolution ppl this doesn't seem like it is one call so many reps have that its the cust fault attitude when yeah most of the time it is the cust fault but this guy was done wrong so to bash him for so called speaking negative he had a bad experience he not once said he was leaving sprint he just wanted to know what the deal was with the plan he was has and where the other 40.00 came from which was explain to him case closed cust is happy
I agree that it's definitely wrong for people who work at a company n ...
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you act as tho there arent ppl that just troll these forums and are instant nay-sayers of sprint.
this guy had a problem and was discussing it. it happened to bleed into another thread or 2 because it was relevant to the topic.
chill out dude 😎
this guy had a problem and was discussing it. it happened to bleed into another thread or 2 because it was relevant to the topic.
chill out dude 😎
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liquidfire said:
you act as tho there arent ppl that just troll these forums and are instant nay-sayers of sprint.
this guy had a problem and was discussing it. it happened to bleed into another thread or 2 because it was relevant to the topic.
chill out dude 😎
Actually, I don't feel that way. If I did, I wouldn't let the dozens of negative threads every month that appear here go unanswered.
My problem is when somebody comes here posing an issue they are having, and either they are lying or just simply never bothered to read their contract that they signed when they got service.
Bottom line is this guy wanted to rant about something that was obviously his fault initially, but now thinks h ...
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I thank you guys for involving in the conversation. I never really expanded because I kind of felt no one would actually care.
I never intended to "bash" Sprint, I just felt I wasn't served with the respect a customer deserves. I never got out of line, used expletives or name called. I only posted what I felt was relevant and I do see how maybe I got a little redundant.
I can assure you that I am a real customer sitting in San Bernardino County in California that has no connection to the cell phone industry. I am a school teacher without a lot of cell phone carrier or equipment knowledge. My wife and I and our 2 daughters use less than 200 minutes a month, so I know we are pretty small time.
Yes I read my contract 7 years ago w...
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I never intended to "bash" Sprint, I just felt I wasn't served with the respect a customer deserves. I never got out of line, used expletives or name called. I only posted what I felt was relevant and I do see how maybe I got a little redundant.
I can assure you that I am a real customer sitting in San Bernardino County in California that has no connection to the cell phone industry. I am a school teacher without a lot of cell phone carrier or equipment knowledge. My wife and I and our 2 daughters use less than 200 minutes a month, so I know we are pretty small time.
Yes I read my contract 7 years ago w...
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I signed up for my first cell phone in 2001. I had 2 lines. My plan was:
F&C 500
45 plus 20 for 2nd line
In 2003, Sprint sent me a note in my bill stating they would give me a 10% discount if I resigned. I took the offer and we also replaced our phones.
In 2006, we added a 3rd line for 9.99 at our local Sprint store. (I might have missed some small print here, I don't recall anything stating the line would ever change price). The charge for this line was billed at 20 with a $10 credit. I didn't think anything about this at the time. We also added a $5 plan for 100 or so text messages. Our bill is now $80
In 2007, my daughter, 15, wanted to do more texting and I called Sprint to explore texting options. To be a smart consu...
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F&C 500
45 plus 20 for 2nd line
In 2003, Sprint sent me a note in my bill stating they would give me a 10% discount if I resigned. I took the offer and we also replaced our phones.
In 2006, we added a 3rd line for 9.99 at our local Sprint store. (I might have missed some small print here, I don't recall anything stating the line would ever change price). The charge for this line was billed at 20 with a $10 credit. I didn't think anything about this at the time. We also added a $5 plan for 100 or so text messages. Our bill is now $80
In 2007, my daughter, 15, wanted to do more texting and I called Sprint to explore texting options. To be a smart consu...
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It's no wonder that your bill has been messed up. I read all that, and I'm not sure what I would be charging. The reps you have spoken to may or may not have noted your account correctly. If you have someone who is new and unfamiliar with logging info into a computer, many times it gets lost. I deal with this all the time at my work.
If you have a copy of your chat session with web sales, then you should be able to get the pricing that was promised. Once a company rep puts something in writing, they are bound by it.
My recommendation then is talk to someone in the retentions dept. Be sure to tell them that you have a WRITTEN copy of the chat detailing what was promised that can be faxed to them, and that if you don't get what was promi...
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If you have a copy of your chat session with web sales, then you should be able to get the pricing that was promised. Once a company rep puts something in writing, they are bound by it.
My recommendation then is talk to someone in the retentions dept. Be sure to tell them that you have a WRITTEN copy of the chat detailing what was promised that can be faxed to them, and that if you don't get what was promi...
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I see your point. I do have it in writing though. It was from their Chat. I referenced it, showed it to them, they said it was not valid. That is why I felt the way I did. That is why I feel there is dishonesty going on. When you talk to several people and they all tell you something different it reflects on the company.
I am not sure I will leave Sprint. I have researched and found better pricing for the same service, but in all my dealings I am loyal. I hope I am not foolish in believing that Sprint will pull through.
I thank you for the replies, I am going to try again and get a plan that meets my needs and is reasonable. I have not switched plans for 7 years and I guess it is time for me to switch. I never even explored t...
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I am not sure I will leave Sprint. I have researched and found better pricing for the same service, but in all my dealings I am loyal. I hope I am not foolish in believing that Sprint will pull through.
I thank you for the replies, I am going to try again and get a plan that meets my needs and is reasonable. I have not switched plans for 7 years and I guess it is time for me to switch. I never even explored t...
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cskipgo said:...
I see your point. I do have it in writing though. It was from their Chat. I referenced it, showed it to them, they said it was not valid. That is why I felt the way I did. That is why I feel there is dishonesty going on. When you talk to several people and they all tell you something different it reflects on the company.
I am not sure I will leave Sprint. I have researched and found better pricing for the same service, but in all my dealings I am loyal. I hope I am not foolish in believing that Sprint will pull through.
I thank you for the replies, I am going to try again and get a plan that meets my needs and is reasonable. I have not switched plans for 7 years and I guess it is time for me t
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