Sprint customer service
I have posted before here and on other foums about poor service from Sprint, so I think it only fair to post when thier service is great. First off my wife has a Palm Centro, the touch screen was not functioning, and the device was randomly vibrating, I made 1 call to Sprint service and they sent me a replacement phopne in the mail that day. I received ot 2 days later. Secondly I bought the Palm Pre the day it came out from Radioshack, I had to exchange the phone several times due to a number of issues I had passed my 30 days by about a week and a half when the last Pre I got was still giving me issues, Sprint gave me no problems in returning the phone and letting me get another phone for the 2 year upgrade price, which I purchased online an...
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Sprint's customer service is VASTLY improved over what it was. There's still work to be done, for example I should get the same answer regardless of channel...but still, much better.
That being said, perception is still a huge problem for Sprint. Until they are seen as the superior provider (I believe they are), they will continue to bleed customers.
That being said, perception is still a huge problem for Sprint. Until they are seen as the superior provider (I believe they are), they will continue to bleed customers.
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acdc1a said:
Sprint's customer service is VASTLY improved over what it was. There's still work to be done, for example I should get the same answer regardless of channel...but still, much better.
That being said, perception is still a huge problem for Sprint. Until they are seen as the superior provider (I believe they are), they will continue to bleed customers.
Even though Sprint has had major problems, as a brand, they have been around for years. I think the purchase of Nextel was a major mistake, and had they not done it, they would have been able to focus on their own network and customer care.
They will turn things around eventually. I don't see them going away any time soon.
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