Okay, so I've been a Sprint customer for years and years. Customer Service has always been low, but I've enjoyed the phones and the service works well for me.

I have to say that I just had a really positive experience with the Web Chat Customer Care. It took all of ten seconds to get connected with a representative, and he offered me a viable solution to my problem of going over my minutes. (I love my plan and didn't want to change, but was going to go over this month due to using much more than normal. He offered me the ability to purchase some emergency overage minutes that ended up saving me $100 in overage charges!) And here is the kicker...He actually correctly put everything on my account, the FIRST TIME.

Also, when you do a...
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