Good job.
Summary: If you’re keeping score, this is what we call a double-double. For the second straight year, Sprint customer‘s satisfaction with their Sprint wireless service rose by double digits – further proof that customers like what they see in the company’s turnaround efforts.
What you need to know:
In May 2009, Sprint’s satisfaction score in the American Customer Satisfaction Index (ACSI) increased by 12.5 percent from 2008 – the largest improvement in customer satisfaction of any company included in the index, both inside and outside the wireless industry.
This year, by making the largest improvement in the wireless category (we made an 11 percent improvement from 2009), we have now jumped ahead of AT&T into third place. The move also now places us very close to industry average in terms of customer satisfaction.
Verizon was the only carrier to actually lose ground from the previous year.
2010 Scores
T-Mobile - 73
Verizon - 73
Industry Average - 72
Sprint - 70
AT&T - 69
2009 Scores
Verizon - 74
T-Mobile - 71
Industry Average - 69
AT&T - 67
Sprint - 63
What you need to know:
In May 2009, Sprint’s satisfaction score in the American Customer Satisfaction Index (ACSI) increased by 12.5 percent from 2008 – the largest improvement in customer satisfaction of any company included in the index, both inside and outside the wireless industry.
This year, by making the largest improvement in the wireless category (we made an 11 percent improvement from 2009), we have now jumped ahead of AT&T into third place. The move also now places us very close to industry average in terms of customer satisfaction.
Verizon was the only carrier to actually lose ground from the previous year.
2010 Scores
T-Mobile - 73
Verizon - 73
Industry Average - 72
Sprint - 70
AT&T - 69
2009 Scores
Verizon - 74
T-Mobile - 71
Industry Average - 69
AT&T - 67
Sprint - 63
...
I hear alot of bad stuff about Sprint, but I have never had an issue with coverage(except in the break room here at work) or with customer service.
Sprint is the only carrier that covers my trails up in the hills. Their phones are great. Prices are good. And the sales ladies at the store I go to are pretty good looking.
I couldn't ask for more.
Sprint is the only carrier that covers my trails up in the hills. Their phones are great. Prices are good. And the sales ladies at the store I go to are pretty good looking.
I couldn't ask for more.
...
haha i agree with you there i love the coverage and the reps at the store and customer care...also i love all there phones and devices
...
The only ppl I really hear complain are those that buy the free phones and expect them to work like the $500 phones and blame Sprint for their faulty choice. OR dont get the insurance and break their $500 phone within a few months of activation and dont understand why the warantee doesnt cover toilet damage. I'm sure all carriers get their fair share of idiot customers though.
...
diggitydogg76 said:
The only ppl I really hear complain are those that buy the free phones and expect them to work like the $500 phones and blame Sprint for their faulty choice. OR dont get the insurance and break their $500 phone within a few months of activation and dont understand why the warantee doesnt cover toilet damage. I'm sure all carriers get their fair share of idiot customers though.
Couldn't agree more to this.. 🤣
...
Scores are better cause everyone that has a problem leaves. Remember the first quarter results? If everyone that complains leaves then you don't have anyone to complain (thus giving a good score).
I think Sprint is for sure improving the image and reputation they have had, yet they are still losing more customers than they can make.
I think Sprint is for sure improving the image and reputation they have had, yet they are still losing more customers than they can make.
...
