DO NOT DO BUSINESS WITH SPRINT !!!
I went to the same company-owned store I bought my Sanyo 7400 from a couple of months ago, starting a new two-year contract.
The earpiece got progressively worse in sound-quality, as for me to hardly understand the conversation.
I asked for a replacement or repair. After they looked at it, they said no, as there was "nothing wrong with the phone." There sure was, with the sound quality absolutely terrible. While waiting for my phone, I tested other Sanyo phones in the store. Many sounded bad too, my mine sounded the worse.
The phone in its present condition is worthless to me. So I call up Sprint directly. They said they couldn't help me. So I said fine, just cancel the account, refund the purchase price for my phone after the $150...
(continues)
The earpiece got progressively worse in sound-quality, as for me to hardly understand the conversation.
I asked for a replacement or repair. After they looked at it, they said no, as there was "nothing wrong with the phone." There sure was, with the sound quality absolutely terrible. While waiting for my phone, I tested other Sanyo phones in the store. Many sounded bad too, my mine sounded the worse.
The phone in its present condition is worthless to me. So I call up Sprint directly. They said they couldn't help me. So I said fine, just cancel the account, refund the purchase price for my phone after the $150...
(continues)
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thats pretty messed up, i work for us cellular and i send every phone to the manufacturer for warranty issues no matter how crazy the customer is, the phone can be talking to them when they are alone for all i care.
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Not all cellular stores are authorized to replace handsets under the manufacturer's warranty. In my market if someones phone goes defective within 14 days we can replace it. If it is after 14 days, we refer them to our local "Retail Store", meaning corporately owned. There, they can replace phones that are truly defective and not abused. Concerning sound quality, I have had a customer return 2 Sanyos on me because of sound quality. Unfortunately, the phones both had water damage. A technician could determine if the phone was truly defective or not. The tech is the only one authorized to determine if it needs replacement or repair.
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I find it hard to believe if the sound quality was noticeably terrible that they wouldn't replace it under warranty unless the phone has physical damage or water damage. Did you ask the rep to make test calls with you so you could show them? I would...if that didn't work then I would politely ask to speak to a manager. If that didn't work I would try another store.
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I'd wager a bet the tech pulled the battery or checked the charge port and found signs of water.
Or the phone passed all the test and there really *is* nothing wrong with the phone.
I did sound for verious theaters, also run for different singers, I'm sure the customer 'heard' a differance. There are differances in the sound quality of phones. But it's never been enough to throw a fit over. These aren't high end speakers in these headsets.
Till we hear the whole story we can only draw conclusions. Mine says he just wants out of his contract. And this is a convienant , yet flawed, reasoning to not pay an ETF
Or the phone passed all the test and there really *is* nothing wrong with the phone.
I did sound for verious theaters, also run for different singers, I'm sure the customer 'heard' a differance. There are differances in the sound quality of phones. But it's never been enough to throw a fit over. These aren't high end speakers in these headsets.
Till we hear the whole story we can only draw conclusions. Mine says he just wants out of his contract. And this is a convienant , yet flawed, reasoning to not pay an ETF
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I don't work for Sprint but another cellular carrier. Read the fine print buddy!! A cellular company isn't responsible for your phone, the manufacturer is. If you have a problem with your phone the carrier can send it to the manufacturer to be repaired if the tech can't fix it in-house. I'm guessing water damage is teh case here as well.
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warranty doesnt say.
"i dont the like the sound quality of my phone.....i want a new one", is covered....
"i dont the like the sound quality of my phone.....i want a new one", is covered....
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Sure it does...
Right next to 'I bought a used 3yr old phone from a friend and now I lost it give me a brand new phone I don't want a reconditioned phone'
It's there in imagined black and white.
Right next to 'I bought a used 3yr old phone from a friend and now I lost it give me a brand new phone I don't want a reconditioned phone'
It's there in imagined black and white.
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but you have to ask sprint for a full copy of the warentee to be able to read that and they keep those hidden in the back so they can cheet you out of a phone and screw oyu into a contract when the phones them selves only take pennys to make!!! đŋ
just another example of the man trying to keep you down đ
just another example of the man trying to keep you down đ
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But you forgot about the big bucket of water that we keep in the back of the store so that we can dunk those "my phone has NEVER been near water EVER" people's phones and screw them out of thier money.
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Yep, those particular copies are kept under lock and key. The last guy to try and get one was a....
[checks records]
... Here it is... A Mr. James Hoffa.
Need I say more?
[checks records]
... Here it is... A Mr. James Hoffa.
Need I say more?
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