Hurricane evacuee asked Sprint to change plan w/o new 2 yr contract - no can do
I'm a 6-year Sprint customer with an account covering a line in the 512 area code and one in the 504 (New Orleans) area code. The 504 line is my brother's line, he is evacuated from N.O. to Houma, La. and is trying to run his life and business from there. I am finally back home in Austin after being evacuated from New Orleans through the Convention Center. We are relying on Sprint to keep in touch.
I called Sprint to ask to change our plan so that we would have more anytime minutes (250 each now, with 40 cents a min for overage). Spoke to an operator, then to Ryan the floor supervisor. Sprint will not allow us ANY change in the contract without a 2 year contract extension. I proposed that they extend contract to December 05 and explain...
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I called Sprint to ask to change our plan so that we would have more anytime minutes (250 each now, with 40 cents a min for overage). Spoke to an operator, then to Ryan the floor supervisor. Sprint will not allow us ANY change in the contract without a 2 year contract extension. I proposed that they extend contract to December 05 and explain...
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That sort of stuff usually only comes up with promotional rate plans. Could they/did they offer anything without promotions and no contract extension? Perhaps a plan with more daytime minutes but nights at 9pm instead of 7pm?
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People affected by Katrina will recieve service credit for the month of sept. Depending what location your from will determine the credit amount. Three Levels Red, Blue and Green. Those hit the hardest (red) will recieve full credit. Those hit Mild (blue) will receive 50% credit. As well as credit for text, 411, and some other services. And for those affected the least will have to talk to customer care and will be credited 10% and have certain items like 411 and text credited to your account.
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