PRL Update
Preferred Roaming list. It allows your ph to properly select the carrier for you to roam off of should you not be on your own service providers network!
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How do you get someone who will flag your account to update it?
I have read that you can call in and get your account flagged since Sprint does not push out the update automatically, but everytime I call the representative tells me I have the latest version available.
They can not say what version I have or what is the latest version out, but they assure me I have the lastest version. I read that this happens to alot of people.
I have version 10026, but I read that 10029 was available awhile ago.
Help!
I have read that you can call in and get your account flagged since Sprint does not push out the update automatically, but everytime I call the representative tells me I have the latest version available.
They can not say what version I have or what is the latest version out, but they assure me I have the lastest version. I read that this happens to alot of people.
I have version 10026, but I read that 10029 was available awhile ago.
Help!
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I'd rather not post it.
I was just wondering if there was something specific I had to say or a different number I could call.
I was just wondering if there was something specific I had to say or a different number I could call.
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yes you are quit a bit out of date, you should have 10029... so if they tell you have the latest version tell em something for me pls....just be creative with what you say =)
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Well I just tried again and got someone who told me I should say "PRL Update" to automatic system, to which I replied that's what I had said to get him in the first place.
He then said he would transfer me to the appropriate people after I had been on hold for eight minutes. After being transferred I was told my wait time would be about thirty minutes so I discontinued my call.
I was making the call from my cell and am not trying to burn up my minutes, is there a toll free number I can call from a regular phone?
He then said he would transfer me to the appropriate people after I had been on hold for eight minutes. After being transferred I was told my wait time would be about thirty minutes so I discontinued my call.
I was making the call from my cell and am not trying to burn up my minutes, is there a toll free number I can call from a regular phone?
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*2 doesn't use your minutes but a toll free number you can try is 1-877-349-4413.
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Vzw uses *228 option 2 and it does the update automatically. I'm sure Sprint has something similiar. Any sprint reps. with input on what this # would be???
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we always flag it in our system and the next time ya hit *2 it does it for ya. so far as i know there is no automatic way to do this.
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I will keep trying then. I had read others had similiar problems but kept calling and eventually found someone who would do it.
Thanks!
Thanks!
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I wish I could give it to you.
Just tried again unsuccessfully. This time the representative told me I just need to say "PRL Update" at the prompt and it will happen. I told her that is exactly what I had said, and that I was directed to "Upgrades" and then chose "representative". After getting my number and info, she told me that I did not need an update.
This is becoming frustrating, I remember now why I gave up last time.
Just tried again unsuccessfully. This time the representative told me I just need to say "PRL Update" at the prompt and it will happen. I told her that is exactly what I had said, and that I was directed to "Upgrades" and then chose "representative". After getting my number and info, she told me that I did not need an update.
This is becoming frustrating, I remember now why I gave up last time.
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Finally, I called the 877 number and spoke to someone who understood. They spoke English fluently as well, something I have yet to hear from *2.
I called back to nicely tell the representative that I found it unacceptable all the prior reps I had spoken to had said I was "up to date" when in fact I was not, and that I would appreciate it if he could take some kind of appropriate action.
Thanks for the help.
Ps. Tell your bosses - getting a PRL update flag sucks 🤣
I called back to nicely tell the representative that I found it unacceptable all the prior reps I had spoken to had said I was "up to date" when in fact I was not, and that I would appreciate it if he could take some kind of appropriate action.
Thanks for the help.
Ps. Tell your bosses - getting a PRL update flag sucks 🤣
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