If you are rude to me I refuse to help you.
I work at a Sprint store and just had a customer that came in and immeditly started ranting about how bad our service is and how he cannot wait to switch out of Sprint. Well turns out the jackass lost his phone and it was my fault. So he wanted to switch one of his phones from his account to another line and blah blah blah... I told him it was not going work because it was attached to an account. He is just like the millions of other customers that say, "Well I am going to switch to another carrier then". Well looking at his bill and credit class, unless this guy is packing about 1200 he is going no where.
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LOL I hear ya dude.....What about the people who claim " I didnt download anything and I have no idea why my bill is so high" and you go into reverse logistics and see they have 15megs of data transfer.....S*^t cracks me up....and they are ALWAYS low credit class, anywhere else would be 300-1000 deposit so ell em good luck.
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I love the people who ask "Why the hell is my phone off, I'm gettin sick of this sh*t", then come to find out they've used 80 directory assistance calls, gone over their minutes by 200, and downloaded 13 ringtones 🙄 .
They are the same people who come into the store when the lights are turned off and ask "Are you guys closed". Do us all a favor and die!! 😈
They are the same people who come into the store when the lights are turned off and ask "Are you guys closed". Do us all a favor and die!! 😈
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Or just the general question. "I have had my service for 3 months, Why can't I get a new phone?"
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my favorite is the ones that let their account go into write off status and then wants to know why they have a 250 deposit.
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Of course the beauty of all of the above is if they get surveyed no matter whose fault it is you as the Sprint employee gets nailed for the cust ignorance and for Sprint not putting the onus on Cust Care which is the real problem. What a wonderful system, kudos to Sprint corporate!!!!
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very true but 99% of the time i explain to the customer what's going on so theyre normally not mad
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I agree with all the statements you guys have made. Customers yell at me all the time like it is my fault and then when i finally calm them down they tell me, "Oh sorry for yelling at you it is not your fault". Then I still get a bad customer survey because customer service promised them a free phone and i could not give them what they wanted. So I help this customer that comes in my store that is in tears and hates me then she is all smiles when she leaves and the customer survey shows that i was rude to the customer and did not give her what she wanted and get yelled at by every manager in the store for a bad customer survey? i refuse to help customers now corporate!
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Ive found that my biggest problem as a Business Services specialist is that stores mis-inform and dont attempt to help a customer and send them back to customer care. In some cases they see a business account and *poof* "we cant help you please leave." I also hate it when they tell business customers they are eligible for the 1 yr rebates and tell them to call us to get it. Business customers are only eligible every 18 months and we dont offer the 75$ consumer rebates!!
Anyways, back to the topic at hand, I love getting customers who use vision one month for the free trial, remove it after seeing the 15$ charge, and call back the following month stating that they never requested this service removed and want full credit for vision usage o...
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Anyways, back to the topic at hand, I love getting customers who use vision one month for the free trial, remove it after seeing the 15$ charge, and call back the following month stating that they never requested this service removed and want full credit for vision usage o...
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