Little Known Info
Sprint is offering a feature called sprint to home. For $5 a month, you get unlimited calling to and from your house phone. I know this was a good feature for alltel, but I haven't seen too many people sign up for it with sprint.
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not from me?? i consistantly score 4's and 5's on my customer satisfaction surveys
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SPRiNTS CUSTOMER SERViCE SUCKS. . . i AM CONSTANTLY GETTiNG TRANSFERRED AND HUNG UP ON AND EVERY HAS A WEiRD ASS ACCENT 😈
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Customer service here is one of those where you find someone that is good/helpful and keep going to them when you have a problem.
Don't call customer care it's bad
Don't call customer care it's bad
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this guy is obviously ignorant. alot of companies outsource their callcenters. it happens. with sprint, ask for tech support, we all speak english. but if you start off talking like that, you get nothing.
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EXACTLY!!!! and so what if they have an accent?! are you that narrow minded that you aren't willing to listen a little more closely to get your issue resolved as opposed to instantly being a dick when you call in because they are not "american"?
i can get into political topics about outsourcing, but this is not the time nor the place to discuss that.
i can get into political topics about outsourcing, but this is not the time nor the place to discuss that.
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Dear Lord you're uninformed. Last I checked which was within a month, pretty much every call center for Sprint comes back to the US. Don't bag on Sprint because they value hiring minorities.
If you hate customer service so much, go to a legacy Nextel store.
If you hate customer service so much, go to a legacy Nextel store.
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You would think Sprint would advertise it. I have yet to see one commercial. I am sorry to say it but unless people start seeing advertisements for it they are not going to know about the feature unless we (Sprint) tell everyone.
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I think its a unique featue and they definetly should put some commercials with it.
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remember, sprint ltd is turning into embarq...so maybe they just dont care anymore
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They never bothered advertising because ever since the buyout of Nextel they'd planned on spinning off the NO money-making-local-land-line Sprint. Not only was it $5/mo for the Home-n-on-the-Go plan but there were also service discounts applied to your total account/bill, why advertise something that only makes money for the wireless side but takes money away from the failing land-line side???
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I got a question, when embarq splits off, are they going to take away all of the landline features that are offered? Even long distance? I've been trying to find a solid answer for this, but iconnect only lets me see so much, and its very vague.
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I only rec'd a one-page letter last month or so on 'EMBARQ' letterhead saying that I need to do nothing, nothing should change, and I should be happy about this.
Even with Sprint being one, I still had problems with their integrated billing. I liked it and all, but, there had been times when it took Sprint LD months before adding a particular call to my phone bill. With the UNL domestic LD I don't worry about it, now...
Even with Sprint being one, I still had problems with their integrated billing. I liked it and all, but, there had been times when it took Sprint LD months before adding a particular call to my phone bill. With the UNL domestic LD I don't worry about it, now...
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About the not advertising the phone-to-home feature: I think that the only way that you can acquire that feature is if your home phone service is with Time Warner Cable's digital phone and your wireless bill is integrated with your cable bill.
Another thing about Sprint not advertising it: they have never ONCE advertised to ReadyLink and it is very successful. Well, maybe not very, but a lot more successful than Cingular's PTT and Verizon's PTT (which BOMBED by the way). Only wireless provider I have ever seen Push To Talk advertised on the radio or television is the Nextel side's walkie talkit services.
I think that in those situations, word of mouth is a much more cost-effective and successful way of marketing the product.
My mo...
(continues)
Another thing about Sprint not advertising it: they have never ONCE advertised to ReadyLink and it is very successful. Well, maybe not very, but a lot more successful than Cingular's PTT and Verizon's PTT (which BOMBED by the way). Only wireless provider I have ever seen Push To Talk advertised on the radio or television is the Nextel side's walkie talkit services.
I think that in those situations, word of mouth is a much more cost-effective and successful way of marketing the product.
My mo...
(continues)
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My play on Sprint to home, well, its weak. I've told people about it and it doesn't matter to them. As a matter of fact, one of my sell tactics is to propose to a customer (in certain instances of course) to activate 2 lines on a fam share, port their home phone to the primary line (or turn home phone off all together and get new number from Sprint), and apply the monies spent on the home phone to the new fam plan and save some money! ANYWAY, FYI, if the customer signs up for Sprint home phone service along with their wireless plan, then Sprint to Home is INCLUDED!......But I prefer the shot at selling 2 activations rather than a 5.00 add on.... 🙂
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I've had that option on my phone(s) since November... I'm more curious to see how I'll get shafted in billing when they complete the spin-off & name change to EMBARQ!!!
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🤣 🤣 🤣 🤣
hahahahahhahahahahaha!!!!!
As much as I love Sprint, I'm pretty sure that there will be an infinite amount of "billing issues" once the name change is official.
hahahahahhahahahahaha!!!!!
As much as I love Sprint, I'm pretty sure that there will be an infinite amount of "billing issues" once the name change is official.
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not little known, bud, it's in the brochure, all over the wbsite and on TV. 🙂
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I live in the Kansas City market and have NEVER seen or heard an advertisment for the phone to home service and have not ever seen it in a brochure, either. This must be pretty recent, I would suspect. I haven't worked for Sprint since mid-February.
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