Dealing With The Wireless Industry. Pt. III: Out For Blood
👀 I have to be careful because with the lawsuits going around I have to be careful so I don't get sued. Seriously though those case is gonna get settled in no time at all. On to more interesting stuff, I recently ran across a post on another website where a customer said that all cell phone reps only care about making a sale and not the customer.
This stuck a cord with me, being a independent agent myself, and hearing this made me mad but also had me thinking is there any truth to what this guy is saying. I enjoy making my customers happy with their purchase even if its a small sale because I know they will come back or bring more business my way. Yet there are a few bad apples in the bunch.
So this question is for all the agents, reps, call centers peeps, and any other worker in the wireless industry....Do you care more about your sales than customer service or does the "Customer Rules"?
This stuck a cord with me, being a independent agent myself, and hearing this made me mad but also had me thinking is there any truth to what this guy is saying. I enjoy making my customers happy with their purchase even if its a small sale because I know they will come back or bring more business my way. Yet there are a few bad apples in the bunch.
So this question is for all the agents, reps, call centers peeps, and any other worker in the wireless industry....Do you care more about your sales than customer service or does the "Customer Rules"?
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I have heard quite a bit about the carelessness of sales people in the Cellular industry and have seen it first hand. In my experience, all of my employees have allways taken pride in the fact that some customers have came into the store on the verge of a break-down and left not only with a smile on their face but a friend in the pocket. With good business relationships comes more income. Its a proven fact. Some reps do rip people off for 6 months then quit. Thats short term money. A real "pro" would know that you make your money by taking care of your people and not taking advantage of them.
However, some customers come in trying to rip us off, lie to us and even insult us. For some, this is good enough of a reason to get some pay...
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However, some customers come in trying to rip us off, lie to us and even insult us. For some, this is good enough of a reason to get some pay...
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Point Taken, and I get tired of the same song and dance as well. Sometimes its becomes a burden trying to do whats right for the customer and whats right for your job. Good Post.
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Heh the problem here is Sprint doesn't really want you to take care of the customer how the customer wants to be taken care of.
I do anything in my power to make most of them happy. However, there are always those assholes that just won't be happy if you really are taking care of their problem and not giving them a 400 credit for their troubles.
I do anything in my power to make most of them happy. However, there are always those assholes that just won't be happy if you really are taking care of their problem and not giving them a 400 credit for their troubles.
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I don't believe that is true. However Sprint is less likely to give credits just because the customer is frustrated.
Yes there are many unscrupulous sales people out there and they give those of us who try to offer the products and services with integrity a black eye.
My employer has made it a termination offense to defraud either a customer or one of our wireless partners to gain additional commission. Managers audit all customer agreements thoroughly every day.
In all companies offering wireless services and products there are bad apples. No one company has the market cornered on either integrity or dishonesty. It's a matter of catching the crooks and giving them their just desserts.
It may be that some companies don't have ...
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Yes there are many unscrupulous sales people out there and they give those of us who try to offer the products and services with integrity a black eye.
My employer has made it a termination offense to defraud either a customer or one of our wireless partners to gain additional commission. Managers audit all customer agreements thoroughly every day.
In all companies offering wireless services and products there are bad apples. No one company has the market cornered on either integrity or dishonesty. It's a matter of catching the crooks and giving them their just desserts.
It may be that some companies don't have ...
(continues)
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