PRL update should only be done once a year. It's not a fix-all.

Current PRL for the Katana is 10035.

thanks. Do you know how to find out what is in the PRL like what area is updated?

No sir. Unfortunately not

A PRL will do nothing at all to resolve your issue. Go into settings then roaming and switch it to sprint only. you will never roam again.

complaints of roaming are some of the most frustrating calls i received when i was on the phones. its an issue that is COMPLETELY within the customers control, and is in fact something that is usually caused by them. by default, the phones are set to 'Sprint Only'. So if the phone has been changed to 'Automatic', it was done post-purchase.

like Stevelvl said:

"Go into settings then roaming and switch it to sprint only. you will never roam again."

if a customer is not familiar with what these settings mean, they shouldnt be messing with them in the first place. and if they need an explanation, they can check thier user guide... thats what its for.

sorry, i jus had to get that off my chest.

🙂 🙂 🙂

I understand the settinngs and the katana is set to automatic by default. I want to roam. As there are places sprint doesn't have service. I have free roaming so it does not matter if I do or not.

then you will need to be aware that if you have your phone set to roaming it will occasionally show roaming even in the sprint coverage area.

yeah it does but like I said I have free roaming and text and calls go through just like if I was on sprints network so it hasn't been a problem yet.

ok, this is rediculous. there is NO reason you need a prl update if you live in srint coverage. why? because it is a preferred roaming list. all it does is say what company's towers to connect to, and in what order. this is to save sprint money. every time they change roaming deals with verizon, alltell, us cellular, etc, there is a new prl version. with that said, SPRINT IS ALWAYS FIRST ON THE LIST.

prl is to save sprint money, not to help you.

end of.


PS, the main billing system will no longer allow us to flag you for prl updates. this is not our choice. prl updates are now done in store, and its up to the store if they do it or not. also, they charge $15. however, if the system decides your phone does need one, it can st...
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A certain 3-digit, alphanumericly titled system WILL allow us to flag the customer for a PRL-update... However, the option was removed from Premiere so that our Technicians wouldnt be so anxious to use PRL-updates as a 'fix-all' for random problems.
What Mobile_Trojan is right. The PRL is a file that resides within the phones software that educates the device on what roaming partners provide Sprint with the best deals, if the phone needs to roam. Heres an example of what a PRL might look like:

-------------------------
PRL Ver. 100XX
1-Sprint
2-VZW ($0.40/min)
3-US Cellular ($0.41/min)
4-Alltell ($0.42/min)
5-Cricket ($0.43/min)
-------------------------

(Obviously this is a theoretical PRL list, but thats the general idea.)
S...
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I'm still not clear on the whole.... oh heck, I'm just kidding... 😁

wow, i almost flipped, lol.

and yea, i know we can still flag, but lately, when i have tried that, they call *2 and get nothing, so i assumed it quit working.

then again, since i dont do much voice support, its been a while since i tried it.

v12.ats

really, a T2 that doesnt take T1 calls... whats gotta be a first. lol. keep rockin the ATS.
-RCR
v12_TRNR

awww, you didnt say you were trnr.

its not that i dont get them, i just dont do PRL updates. dont see the need.

My point was I do roam alot. And I was told it does help as it also updates towers that were recently added by roaming partners. I could have been told wrong. I called in to tech and it took a while however she was able to flag the account and I called back on both my lines and was updated to the newest one.

think of the idea that your phone holds informtaion on, not just all of sprints towers (numbering in the hundreds of thousands), but also all of the towers used by other companies (reaching the millions, im sure)... thats just not logical. some techs = not too bright. they only "know" what someone else told them.
take it from me. or take it from the glossay over yonder

This website tells you excatly what is in the PRL file:

http://www.rainyday.ca/~dialtone/ »

i dont know, and i dont wanna know who made that. its kinda scary that that info is available to people who dont know what to do with it. not that you can do anything with it....

you know what it tells me. That they have alot of roaming partners.

Also that they don't use the cheapest but who has the best coverage in the area. Look at NY NJ PA they use Verizon. Elsewere they use Alltell and others USC. And when none of them have coverage then they use the local carriers.

thats because, for example, in tulsa,ok, there is no verizon coverage. so you are half right. but what you are looking at is a list of a couple hundred CARRIER TO AREA comparisons. that is NOT a list of towers. that would be thousands, maybe millions if you added all of our nation-wide carriers together.

that is just not what a PRL is.

and besides, YOU, the customer, should NOT BE WORRIED ABOUT PRL. you have a misconception that the most recent update, which may have changed nothing in your area, is necessary. it could have just changed the fourth and fifth priorities for all you know.

bottom line, NO prl update is going to give you any noticable change in reception or dropped calls.

your phone can still pick up any of ...
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um that is kind fo partially true....

In the past that was 100% true but not any more. sprint has started to perform strategic roaming aliances with pther copmpanies. what this means is that sprint has aganged for there customers to use another comanies network as if it was there own. what this means is you may actually be on another companies network but oyur phone will not show it. in fact in some of the less populated areas where this occures sprint has gone so far as to switch off its own network what this means is with otu a prl your phone may no longer be able to find sprint service where previously it could. this is particularly true with evdo devices. sprint has formed a strategic alliance with altell sprint phone will soon be abl...
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the "america roaming network" message can be as simple as incorrect programming in the phone.

i dont believe that store techs have more experience. if you get a good tech on the phone, you are talking to someone who fixes almost anything that is not a device issue. this is not every sprint tech. this is not true of 100% of the techs in any company. but my group knows wtf they are doing and will solve any problem that can be solved over the phone.

in fact, the opposite of your claim seems true to us. we get a rediculous number of calls where the customer says "the store told me to call you because my phone wont turn on." that really doesnt sound like something YOU would send me, given the intelligence you have shown, but it seem...
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yeah see there is the problem you seam to be copnfuseing at RC with a TSR. not every store has a TSR. and not every store is owned by sprint. most call center people are even so nieve as to how the entire sprint orginization works. first of all not all stores ae owned by sprint, if a customer walks into radio shack and there phone will not turn on radio shack will tell them they have to call customer care, and rightfully so1 radio shackonly sales new hand sets. then there is also third part retailers. the store has the same planogram the reps ware the same uniform but it is owned by an independant company. the customer has no way of knowing that it si not actually a sprint store. in addition to this not every store has a TSR, a RC is only tr...
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Comparing a TSR to a tech on the phone is pure ignorance.

You are there for device issues; I am here for network issues, as you said.

Also, you must be "so naive" about how the call center thing works. I DO NOT WORK FOR SPRINT. I have never talked to a competent sprint call-center employee. I work for a vender site. Same idea as a non-corporate sprint store, the customer knows no different.

As for your comment on cust care referring people to the store, that may have been cust care, but advanced tech support WILL SUPPORT THE CUSTOMER'S COMPUTER PROBLEM. Our techs deal with more bs than you can imagine.

With that being said, I'm sure you deal with more bs than I can imagine.

Also, as far as hands on experience, we have every...
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