What can Sprint do to be better then it already is?
If you were CEO of the company what would you do to improve the company? What can we do to make it better....
...
Because you hold customers hostage with contracts, yet reserve the right to increase rates, and somehow find loopholes to do so without voiding said contacts. I would say that there is no improvement sprint could make that would make them a company worth doing business with anyway, so don't bother. Sprints representatives give no respect to existing customers and all but encourage to us cancel and receive the penalty. However painful the penalty, this is probably what I will do after my last dealings with Sprint. Since they clearly don't want my $200 per month, I would rather give the 450 in cancellation fees at this point. But to answer your question, they should start with integrity, respect and class. I would pay a lot more for these fe...
(continues)
(continues)
...
Are you saying that holding someone to the terms of the contract that they signed is holding them hostage? Who is being held hostage with the contract? The customer signs that when they get the service. Every major cell company has contracts.
What is it that has caused you to want to cancel your contract and pay the ETF's? You clearly sound pissed and i'm just curious what caused it.
As far as the comment on integrity, respect and class, that is unfortunately something that the company tries to have but individual reps don't always have. If you get a shady rep, they are either doing it because they can hide it from the manager, or the manager is also shady. There are reps and stores out there that are bad, but there are many ...
(continues)
What is it that has caused you to want to cancel your contract and pay the ETF's? You clearly sound pissed and i'm just curious what caused it.
As far as the comment on integrity, respect and class, that is unfortunately something that the company tries to have but individual reps don't always have. If you get a shady rep, they are either doing it because they can hide it from the manager, or the manager is also shady. There are reps and stores out there that are bad, but there are many ...
(continues)
...
Sprint and other companies do not hold customers hostage with contracts. THe increase rates only apply to customers that do not have a text messaging plan. and those that it was increased do have the option of leaving w/o a cancelation fee. Where have you been going that you recieve the worst service? it pretty much gets down to what rep helps you like any other company there will always bad reps.
...
I would try to improve on the marketing that has been going on and focus sales personnel to push the data and voice products more efficiently. I would also help customer care to be better than they are.
I think that is it because they are already a great company, but just not executing. I think they should do something with Nextel’s IDEN- perhaps start to phase it out and focus their efforts on Sprint’s CDMA side.
I think that is it because they are already a great company, but just not executing. I think they should do something with Nextel’s IDEN- perhaps start to phase it out and focus their efforts on Sprint’s CDMA side.
...
Advertising: The Sprint name is not highly regarded. Customers will go with Verizon on word of mouth alone. Sprint should focus advertising on what they offer that other competitors don't like 6pm/7pm nights and their fair and flex plans. Sprint, though, seems to focus on trying to have slogan based advertising like "Yes you can" and "power up", when your brand name stinks, slogans aren't going to help, only substance will.
Plan Pricing: Sprint has been steadily raising the cost of their minute plans, by reducing the tiers on the fair and flex from $5 for 100 to $5 for 30 minutes. They have raised the cost of txt packages and add line vision packs. Sprint says they are still competitively priced with Verizon and Cingular, but when you are o...
(continues)
Plan Pricing: Sprint has been steadily raising the cost of their minute plans, by reducing the tiers on the fair and flex from $5 for 100 to $5 for 30 minutes. They have raised the cost of txt packages and add line vision packs. Sprint says they are still competitively priced with Verizon and Cingular, but when you are o...
(continues)
...
FYI, almost none of Sprints call centers are outsourced. The ones that are, from what I've heard, are going away.
...
Well if thats the case, then it definitely is a huge step in the right direction. I have quite a bit of stock in Sprint so it is my hope they can get things back on track.
...
