exactley what i was saying... nothing towards the company, but you do get the few bad ones, and they need to weed them out but infortunatly theyre still there... good advice last post... ppl just dont get the big picture

no too many are narrow minded and its all about them them them. They forget that the CSR's of any company have lives and those lives are filled with stress, and problems just like the rest of us.

maybe they just think were here 24/7 anxiously waiting for there call to answer some ? thats already in the user manual but ppl are to lazy to pick a book up and read... thats the problem with generation these days, lack of motivation and education 😈

well my opinion goes both ways. You are their to answer whatever the customer asks. To support your product. You get paid to do that. But as I said you may be in the middle of a divorce. Mom dying anything bad. And that will cause you to snap at a customer you think is stupid or whatever. However that is your job and if you don't like it or think everyday of your life all customers are stupid then you need to find a new job. Retail is not for you.

This is funny...I logged in here tonight to vent about the poor customer service I got (on THREE phone calls) from Sprint today...and this thread is at the top of the page.

When I call Sprint customer service or tech support, it's because I have an issue that I am unable to resolve on my own...it's not because I'm lazy, or lack motivation or the education to read my owner's manual. When I explain the problem in detail to a so-called CUSTOMER SERVICE rep and ask them to fix it...that's what I want. I don't want them to mess things up further; I don't want them to tell me that everything is fine; or that what I want is impossible unless I buy the new plan for $129.99. I want them to fix the problem.

If you work at a Sprint call ce...
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respect the customer service reps just a little more and they may suprise you. They do have a difficult job. When you made your calls you were very frustrated because the rep didnt listen to you. Now imagine being a rep and trying to explain something to a customer and them not listening to what you just said; pretty damn frustrating huh. Just be polite to the rep and explain whats going on ask them how their day is going. You would be suprised how many people forget to ask somebody how they are doing. I'm really not saying that you were wrong cause they should have fixed the issue immediately with you sorry it took so long.

No, but really, sprint CS does suck hardcore. I know better then any whining customer - Almost every time there's a transfer, to or from me, I get firsthand experience on just how awful it is.

That doesn't mean every rep is uniformly incompetent. Hell, my center pulls 80% issue resolve, we couldn't boast those kind of stats if we fell in line with the bare minimum approach most call centers take. Bear with us, excuse our dust, things are improving.

Thanks for posting. I'd really love it if I could talk to you next time. 🙂

Thanks for posting. 🙂

I understand your point. I was a customer service manager in retail for three years! I had one Sprint tech support rep tell me one time I was the NICEST angry customer she'd ever talked to. I told her I was angry but I didn't take it out on her.

Maybe I was frustrated when I called in...but I really didn't get hostile until the last rep basically lied to me in order to sell me a plan I don't want and didn't need.

I don't expect call center employees to leave their bad days at home (although it would be ideal) but for a CSR to get frustrated by a customer who has no respect for his time, and then maybe screw the next person...well, that's just sorrowful.

No he was implying that anyone who has a problem with Sprint must have been born with a silver spoon in their mouth.

Well I took it as most of the people that have the problem are rich snotty uptight people that think they are above everyone else and you need to change the rules to suit them.

Its funny how people interpret things so differently o well, I'm always very kind and patient when dealing with CS- All I was really saying was that Sprints disorganization must of caused them some legit upset customers.

customer service is the least of my things I look for. I don't take things personally. If i get a bad CSR I hang up and try again later. But then I don't ask for crazy stuff either. In 6 yrs I may have called like 10 times. I don't need to call unless I need something to add. I have never had a problem with my bill and I don't think sprint owes me anything for free. Its. like call forwarding. It cost .20cents a min. I know that so if I use it I don't call and say I should be credited for it. Or the other day when a fiber optic cable was out and verizon sprint and alltel service was down due to it. Did I call and raise hell. No things happen. But I bet quite a few did. And probabley said Im going to verizon or the other way around when th...
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oh and I interpret it that way because I am in retail management! Its a retail thing!

These people are the worst in the industry. When I took up this connection, I was told specifically by their representative that I can downgrade the plan in future. But now after 2 months, when I called up their CS, they spurt out that there is no other plan with a lesser payment option.

Boy, this connection sux. 😕 They are the worst in the telecommunications industry.

Because it's impossible that the lesser plan was removed in the big sales expiration that occured last month, right?

By the way, nice necromancy, there.