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what is back order?

Sprint74

Dec 6, 2006, 8:30 PM
ok, i'm upset....i orgered the sanyo M1 tonight and the guy said i could get over night shipping and i would have the phone no later than this friday. then i call back to check on my order and they say its on back order and don't know when it will be shipped. i want to cancel my order if they don't even know when i will get it....what does back order mean?
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Corpsman-Up

Dec 6, 2006, 8:33 PM
Don't cancel just chill and be patient! The phone is on back order you should have known that! It will be worth the wait
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wombough

Dec 6, 2006, 8:40 PM
They told me that today when I called then I noticed the new number on my account online. I called back and they said it shipped today.
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Sprint74

Dec 6, 2006, 8:41 PM
but how long will i have to wait? the person had a heavy asian accent which frustrated me. how long do you think i will have to wait?
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wombough

Dec 6, 2006, 8:44 PM
read what I wrote. They told me this morning it was on back order yet it shipped the same day. J
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Sprint74

Dec 6, 2006, 9:24 PM
is there a way to check online when your order is shipped?
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wombough

Dec 6, 2006, 10:07 PM
no only with nextel can't understand why that is. You have to call!
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Sprint74

Dec 6, 2006, 10:23 PM
so even though its on "back order" it can still be shipped right away....i still don't get why they told me that then....not a good way to sell people things
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wombough

Dec 6, 2006, 10:27 PM
since its new they can't guarantee it. So instead of saying it will be there they tell you it might not. I rather see it when I wasn't expecting tehn the other way around!
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Sprint74

Dec 6, 2006, 10:32 PM
do yo uthink this phone is better than the razr maxx...even though i know you probably haven't seen a maxx yet?
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wombough

Dec 6, 2006, 11:21 PM
can't say haven't seen it. Sorry
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dca

Dec 7, 2006, 9:25 AM
Back-Order indicates that they rec'd (let's say) 1,000 phones from Sanyo to sell to subscribers for release or pre-release. They rec'd (first come-first serve) 1,200 orders. The remaining 200 are on back-order and will be fulfilled when new shipment is rec'd from manf to SPCS...
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wombough

Dec 7, 2006, 11:46 AM
Like I said I was told yesterday morning it was on back order. Later was told it shipped in the afternoon and is already out for delivery!
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dca

Dec 7, 2006, 4:14 PM
If it's any help, a lot of carriers rely on fulfillment centers like Brightpoint and others... They handle the logistics and warehousing. SPCS gets a note saying something's on back-order just as the warehouses are receiving a new shipment of stock... It's not like any of the carriers are BS'ing, it's just sometimes wires get crossed...
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