Honestly, how much more explaining is needed?
30 Day Guarantee = 30 Day Guarantee
Not 31 or even 42 as this customer thought.
M = Me
C = Customer
M= Hello! What can I help you with today?
C= I want to exchange my phone for the KRZR.
M= Great! Did you bring your original receipt with you? (she hands it to me) Unfortunately ma'am you are past your first 30 days and I am not able to do an exchange past that.
C= So you arent going to help me?
M= I might be able to get you into a used KRZR but I cannot exchange it at this point for new.
C= Thanks for nothing! (leaves)
Few days later my Area Manager comes to me and says we need to take care of this lady. She came to do an exchange and was past her 30 days but it wasnt explained to her why she couldnt return it. I am the s...
(continues)
Not 31 or even 42 as this customer thought.
M = Me
C = Customer
M= Hello! What can I help you with today?
C= I want to exchange my phone for the KRZR.
M= Great! Did you bring your original receipt with you? (she hands it to me) Unfortunately ma'am you are past your first 30 days and I am not able to do an exchange past that.
C= So you arent going to help me?
M= I might be able to get you into a used KRZR but I cannot exchange it at this point for new.
C= Thanks for nothing! (leaves)
Few days later my Area Manager comes to me and says we need to take care of this lady. She came to do an exchange and was past her 30 days but it wasnt explained to her why she couldnt return it. I am the s...
(continues)
...
OF COURSE WE DID! 🤣
I know I know bend over right! Ya we teach customers to complain to get what they want then wonder why people complian! I said no...area manager said yes! But we did charge her a 25% restocking fee 🙄
I know I know bend over right! Ya we teach customers to complain to get what they want then wonder why people complian! I said no...area manager said yes! But we did charge her a 25% restocking fee 🙄
...
I would love to have a girl like USCELLGIRL work for me. She is very smart and motivated. Keep up the good work GIRL. I love how people make rules, and then break rules!!!!
...
That is what USC actually teaches thier employees! The rules are to be thrown out the window, and then they get mad when they get fired for not following the rules!!! LOL
...
Honestly, you seem like a very solid employee. I just love area management. They make you look like a fool and then leave. We know who was right and that's what matters.
...
