Its funny that she is being paid to make movies at work, making a joke of the agency and us cellular. No wonder their numbers are so low amd customers dont get a great experience. great leadership in full effect!

this is great, no wonder I'm constantly cleaning up their messes aka pissed off customers who get service at agents and then don't get any help after the agent swallows uscc golden nugget $$$!

You mean the other way around. Agents cleaning up corp store problems. I go through this all the time with corp store. Not knowing what their are doing. And gaining more customer base for us. That why we made the cell industry, not the corp store.
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Amen, be careful corp people, USCC cannot exist without their agents, and most of us are upstanding, outstanding business people and customer service reps!


Actually, at this time, no carrier can exist without their agents, although it looks like cingy is going to try.

amen.

🤣 🤣 She made her profile private in the last 5 min it was there and then now private... somebody trying to hide and save face....

Probably trying to save her job before her AAE or other higher up sees her. Might be too late!

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There are many mistakes made by the company locations and agents. But the overall scheme is that agents are playing at different levels in terms of commissions, bonus tiers, etc. There is no equity among agents and the support provided by uscc is a joke. Everyone shares production numbers, financial information, etc. Everyone knows who they can trust, who gets paid more, who is the gossip, who is the lesbo, who is the brown noser (plenty in okc), who will rat out anyone to try and get ahead, and who simply sucks at their job-to which there are plenty.

i wouldn't know about that. honestly, i don't personally see/hear about any of that stuff.

i'm a pretty naive, trustworthy person. and while i trust no one, i do give people the benefit of the doubt.

i dunno. i just keep to myself. that's all.

You agents crack me up. USCC or any company has agents so corp doesn't have to pay out as much overhead. USCC pays the owner of the agent a commission plus the cost of the phone. The agent owner is then responsible for the rest including their own advertising, employees, employees commission, rent, electric and upfront cost of the phone (uscc reimburses upon the actual sell of the phone to the customer). Agents cannot credit accounts, look up bills, help at all with talktrackers, take cash payments, post payments immediately to accounts, DOA phones, ect... Its remarkable that some "Agent" thinks that USCC cannot exist without their beloved agents. Its just cost effective to employee agents, but remember beloved agents you are simply ju...
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The agent owner is then responsible for the rest including their own advertising, employees, employees commission, rent, electric and upfront cost of the phone (uscc reimburses upon the actual sell of the phone to the customer).

Have you heard of Coop? USCC does offer funds to agents to cover advertising costs.

Agents cannot credit accounts, look up bills, help at all with talktrackers, take cash payments, post payments immediately to accounts, DOA phones.

TalkTracker - I'm an agent and offer full TalkTracker service, this is an option for each agent location.
Cash Payments - Yes, there is an agent cash bill pay system available, but once again it is ...
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Agreed, we could do agent cash payments, but it requires so much time and money, that it isn't worth the work that you put into it. I get enough traffic in my store without doing work that would make me zero money.

As for talk trackers, except for the ability to get into the accounts on AIM, I can do everything that corporate stores can do, I just have to call it in.

And just try to stop me from turning in a DOA phone, however, there are rules about that, don't try to do a DOA after 15 days, cause USCC isn't going to reimberse me for that no matter what paperwork I fill out.

so customers who just wanna pay your bill aren't worth you time or effort? No agent store in my market takes cash payments and if they take credit card or check all the day is call it in through the IVR system or #PAY, so your not really taking there payment! You just contradicted yourself, you said you can do everything a corp store can do with talktracker except get into the account!!!! YOU CAN'T GET INTO THE ACCOUNT! You can't access PPIN or their cares account! All you can do is set them up service, if you have to call in then its CORP that is helping you. I get so much business that I get to steal away from agents because you can't take cash payments, customer don't want to go to two stores, one for payments and the other for acti...
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I have a very large (very very large) customer base at my agency that will NOT step foot in a corporate store because in there words "its busy, and the employees act to arrogant." That is straight from the customers mouth.

I personally have nothing against most corporate employees, I talk to many of them on a personal basis all the time. Actually the main corporate store here refers people to my location constantly because I have the biggest selection of used/pre-owned phones around this metro area.

As for the payment issue, most customers pay there bill either through the IVR on the phone, through customer service, or the old fashion check in the mail method. Only a small percentage actually go in a store with cash. If everyone pa...
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I can put money on ppin. Geez dude, lose the negativity.
And any customer that prefers the treatment they get at a corporate store to the way we treat customers, you deserve. Geez. Get a life.

crybaby. whaaant whaaant whaaawwwawawaw!

The only crying here is coming from you. Look in the mirror. You just put yourself on the non entity list. Thanks for giving me one less person to talk to on phonescoop!

Before they closed up the Corp Store at our local WalMart, we used to clean up their mistakes at least a couple times a week. And I stand by my statement, the corporation USCC cannot service the number of customers it has and therefore would lose customers if it weren't for the agents. They could not exist without us. I'm not saying that we could exist without you, just that it takes two legs to walk.

Your right it takes two legs to walk, the same two legs uscc build its company upon before we had agent stores. Its funny that any of you think that uscc couldn't just close your doors and open a retail store. They have done it plenty of times before! USCC doesn't have to have agents, agents didn't make uscc 3.2 billion in service revenue. My store easily produces what five or ten agents stores do. Its "cost effective" to have agents, but uscc doesn't NEEEEEEEEEEED agents. You make it sound like the company will fall apart if the beloved agents were not here. Another funny fact, we started taking over some agent locations because they were creating a loss for uscc, poor customer service.

P.S. Love you long time!

They can't open a corporate store. Aparantly, in this area, they can't even keep the corporate store they started up going.
I did not make it sound as if the company would fall apart, although, I don't believe it would live long without it's agents. It's a numbers thing. There aren't enough corporation stores to service the customers they have, 100%. They won't have corporate stores in small towns, like my agency does. You are obviously very young or very uneducated. How long have you been doing this?
Besides,
I'm not the one getting pissy, you are. Do an attitude check.

Rain413, some of us agents are saying, don't knot us off. Agent back then, 15 to 25 years ago. Sold lines for the carriers, not corps store. Their wasn't any corps stores at that time. So they depended on the agent to sell there service. So, give us a break. OK?
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Customers play stores off of other stores, there's no sense in creating more animosity between corporate and agents. It's already there, even though there really isn't that big of a difference.

People make me laugh sometimes.

For one, rain, i will run circles around you from the agent side but probably will never be able to prove it to you. For two, i am not sure what agents you deal with in your area, but i can get done whatever i want, within reason, even without cares. It is nothing more than an operating platform to support you like aim helps its agents. When it really matters most, we both have to call customer service or customer relations because i know for a fact that neither of us can just put credits on a customer account, and when we do, notes still have to be added. There is a little more that the corporate side can do being direct, but agents account for more than 60% of us cellulars core business. If you do not believe me, listen to us cellulars con...
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Ahh jacksback, I don't know what "mis-perceptions" your dealing with sweetheart but corp can credit an account without customer service or customer relations, THATS WHY WE HAVE CARES AND YOU DON'T. Lets take the city I'm in for example, we have 40 agent stores in our metro area and ten retail stores. If the beloved agent channel does 60% of the business that mean each store is only producing 1.5% on the agent side remind you. However if there are 10 corp store and corp does only 40% of the business, then each corp store is producing 4%!!! SO what that means is if 10,000 activations are done in a month, 6000 are agents activations and that works out to be 150 activations per store, however the remaining 4000 activations are left for corp,...
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P.S. It was another agents stupidity that started this thread, yes, but do not use death by association to overcome some of the corporate locations shortcomings. I have plenty of examples. We all started somewhere and had to make mistakes to educate ourselves.

If you are perfect, then walk across water, and i will listen to anything you have to say.

P.S. I would love a chance to see you in action 😕 I'm shaking with fear and agony 🤭 Seriously though if you need some sales tips just Private MSG me and I'll be glad to help! Where are you located?