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phoneguy23

Sep 27, 2007, 4:34 PM
👀 I just want to say I work for US cellular and one thing I don't understand is why the company is not spending the money to catch up with other companies??? So many times I have to say "I dont know" to many customers wanting to know when we will get ring back tones, or when we will get better phones. This deal with Samsung now is crap their phones suck as soon as we sell them they are coming right back in with service problems. And then I am asked why are we called "US Cellular" when the calling area is so small?? When will Us Cellular get the right people in management to see that the focus of wireless is around the younger generation coming up wanting the newest phones the games the ringtones. When will we stop sitting around wat...
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CSkillah

Sep 27, 2007, 9:51 PM
US Cellular is a Regional carrier. There are no plans in the works at this time for that to change. But we do have National plans so it really doesn't matter.

The right people are in management... you obviously know nothing about the state the company was in prior to 2000 when Jack came on.

Since we are so small in comparison to Verizon, AT&T, etc, it's a lot more intensive for us to get new technologies in place and working.

We have alot of the same games / ringtones that other carriers do... not sure what you're talking about with that. Although we don't have ringback tones.

Are you paying attention at all to the amount of stuff we have coming out in the next several months?

Give me a break dude, research before you post s...
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CSkillah

Sep 27, 2007, 9:52 PM
ALSO we have the lowest churn rate per 100,000 customers in the industry.

If someone is stupid enough to leave good reliable service for a stupid phone that won't work well anyway, what can you do?
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BigBossMan

Sep 28, 2007, 3:42 PM
Where do you get your information? At some point you need to realize your mamager is blowing smoke to give you a false sence of pride in what you sell. The only thing US CEllular is leading the industry in is Charge Backs. Let See 8 quarters in a row. FYI a charge back is considered Churn. I can remember a qurter in 2005 in the indiana market when the the gross profit was a mere $90,000 and charge backs were a record 1.5 million! Sounds a a solid reliable company to me.
If you want to beleive everything you hear Tupac Biggie and Elvis are palnning a come back tour in vegas this weekend. Call me when you get there. Oh yea you will be out of your market so your nights and weekends won't apply
IF you even get a signal. So you might want t...
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UScell_bruda

Sep 28, 2007, 4:19 PM
ummm....... N&W do work nationwide as long as you have a National plan.......... otherwise I agree!
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CSkillah

Sep 29, 2007, 4:35 PM
Our new National Plans have NW and Call Me that follow you everywhere in the U.S... don't open your mouth if you don't know what you're talking about... 😉

I don't know where YOU are getting your information...
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crystal

Oct 19, 2007, 5:28 PM
i will believe him when he passes 4th grade English class.
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Cell23

Sep 28, 2007, 8:06 AM
Hey CSKillah - What do you mean by this?? ((Are you paying attention at all to the amount of stuff we have coming out in the next several months?))

I am a USCC customer and I have to agree with you the service is excellent. All the other companies DO have better phones, but the service isn't so great.

My contract expires soon & I want to get a new phone. Thinking about the new Razr2. Is it worth it or are there better ones coming out soon that I should wait for?
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phoneguy23

Sep 28, 2007, 9:29 AM
ok for one we might be a Regional carrier but then why are we called US cellular if we are only going to be a Regional carrier forever why not be called "SOME OF US Cellular" And as for being ok because we have a national plan well its funny that in our area we get better service roaming off of a verizon tower than we do with a us cellular tower. Also verizon and at&t both now have free unlimited text to anyone where we only have free incoming. Us cell needs to redo there text n pics plans it cost to much to have pic and text. And as for the new razor it cost way to much 279.95 with new act
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wombough

Sep 28, 2007, 9:42 AM
razr 2 is cheap cost 299 with most others!
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uscellchick87

Sep 28, 2007, 10:32 AM
It doesn't sound like you like US Cellular very much...So I was just wondering...Why are you still working for them??? I happen to love my job.
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Cell23

Sep 28, 2007, 10:57 AM
UScellchick87 - Are there any good new phones coming out in the next few months? I love USCC also and my contract is up and want to get a new phone. Thinking about the new razr2, but don't know if i should wait???
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uscellchick87

Sep 28, 2007, 11:05 AM
Are you a Moto fan? I think the new razr is very nice and i'm not a razr person at all. So I think Moto is getting better and I can see the razr 2 being a hot phone. I know that we have one of the best prices on the phone right now but I still think it is pretty steap! So if you really like that phone you might want to wait until the prices drops.

There are other Moto's coming out and some Samsungs too. I really like LG but we really haven't received any cool ones from them lately. Hope that helps!
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Cell23

Sep 28, 2007, 11:16 AM
YES - I'm a big moto fan. I haven't really found any other brands of phones I like - except for motorola... What other cool moto's are coming out??
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uscellchick87

Sep 28, 2007, 11:30 AM
I'll have to say 9 times out of 10 when a customer comes in they want a Moto. The Moto Rokr Z6M and W385 are coming out fairly soon I hope. You know how that goes! I think the W385 should do pretty well, it has the razr look without the razr price!
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phoneguy23

Sep 28, 2007, 2:03 PM
the w385 is crap my buddy had that phone from at&t and sent it back
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MOTQ

Oct 10, 2007, 5:04 PM
glass is half empty, huh? 🙄
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maverick96

Sep 28, 2007, 11:02 AM
phoneguy23 said:
ok for one we might be a Regional carrier but then why are we called US cellular if we are only going to be a Regional carrier forever why not be called "SOME OF US Cellular" And as for being ok because we have a national plan well its funny that in our area we get better service roaming off of a verizon tower than we do with a us cellular tower. Also verizon and at&t both now have free unlimited text to anyone where we only have free incoming. Us cell needs to redo there text n pics plans it cost to much to have pic and text. And as for the new razor it cost way to much 279.95 with new act


WOW show me where it says there is free unlimited text to everyone in verizon or ATT??? You have to ...
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phoneguy23

Sep 28, 2007, 11:32 AM
the new plans from verion and at&t offer unlimited text to anyone on any network. verizon's plan include unlimited text pic video and their data services. US cellular 9.95 for ee then 14.95 for unlimited text then its 10.95 for 100 pics... us cell needs to redo their packages and come up with something that includes text pics and data for one price..
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UScell_bruda

Sep 28, 2007, 4:22 PM
did you also happen to notice how many minutes they have to sacrafice for that right to txt, pix and video for free?

And just like with alltel's 10 thingy you have to get one of there higher tier plans to qualify...... do you research first buddy!
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maverick96

Sep 28, 2007, 11:58 PM
phoneguy23 said:
the new plans from verion and at&t offer unlimited text to anyone on any network. verizon's plan include unlimited text pic video and their data services. US cellular 9.95 for ee then 14.95 for unlimited text then its 10.95 for 100 pics... us cell needs to redo their packages and come up with something that includes text pics and data for one price..



Look a little closer at those plans its NOT FREE!!!!!! you are giving up minutes for those plans therefore you are paying for those messages, its a nice sales gimmick though I agree. You can get the same amount of minutes through verizon for like $30 cheaper if you opt out of the unlimited messaging plans or premium plans as verizon calls th...
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Lederhosen19

Sep 28, 2007, 1:59 PM
phoneguy23 said:
And as for the new razor it cost way to much 279.95 with new act

The USCC RAZR2 is the cheapest RAZR2 out yet. And unlike Verizon and Sprint, it doesn't run the crappy UI that they put on it, it runs the Moto UI.
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phoneguy23

Sep 28, 2007, 2:05 PM
the thing i hate about all moto is you cant do anything with them. lg lets you change things have different pics on front and main lcd. moto you pick a pic thats what you get on front and main lcd.
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Lederhosen19

Sep 28, 2007, 2:11 PM
Well I don't really mind
I usually like my background being on the outside screen too.
And I hate LGs 😕
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MOTQ

Oct 10, 2007, 5:08 PM
choice of 3 things.

A phone that works well, doesn't lag and comes with factory preset options

A phone that looks how you want it to, sacrificing speed and stability

A phone with both that is larger and more expensive.


instead people want all of it, they want it to run faster than anything, and they want it for free.
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CSkillah

Sep 29, 2007, 4:47 PM
We have the RAZR 2 cheaper than anyone else...

And if you consider the cost of the plans at Verizon:

AMERICA'S CHOICE PREMIUM
- Unlimited Text, Picture, Video & Instant Messaging to anyone on any network in the U.S.
- Mobile Email
- V CAST VPak
- VZ Navigator
- Unlimited IN Calling to any Verizon Wireless Customer and Unlimited Night & Weekend Minutes.
900 minutes is $99.99. The NW don't even start until 9pm.

US CELLULAR:
National 900 ($59.99) Unlimited Incoming, Unlimited NW starting @ 7pm. Add Unl SMS $14.95, add Unl easyedge (which gets you access to email through ee To Go which is FREE) $9.95, 100 pic message package (incoming free) $10.95, $95.84. STILL $4 less than Verizon, NW start earlier. The only thing we lack...
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krickt

Sep 28, 2007, 11:27 AM
.... my aae gave me, but it would probably get me written up, plus it was BS.....
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uscellchick87

Sep 28, 2007, 11:32 AM
🤣
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phoneguy23

Sep 28, 2007, 11:37 AM
ill give you the answer us cell is not coming out with anything new thats worth waiting on the only phone that is good comeing out is the motorokr and maybe the lg ux380 others are cheap looking some dont even have ext caller id. just look at what the other companies are getting rid of thats whats coming to us cell...
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uscellchick87

Sep 28, 2007, 11:53 AM
Ok I get your point. And yes you are right about the phone situation for the most part. I'm hoping this will change, things have gotten better over the years. I think its really awesome though older phones and all that our service is rock solid. That is one thing we don't have to worry about.
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phoneguy23

Sep 28, 2007, 12:02 PM
well i don't know my store they put in a booster so the service would look stronger in the area its hard to sell when you only had one or two bars in a us cell store. in our area you can be driving and you will just drop your call and start roaming and get better service roaming. what is funny just now as i am writing this a customer came in on a wide area plan an needed to change to a Nat plan because everywhere he goes in the area here he is roaming. i can say it really does make me mad when I'm driving down the road and drop my call and start roaming. What is funny is when i have a conference call and get cut off and have to call back in and say sry lost service.
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uscellchick87

Sep 28, 2007, 12:10 PM
Well that does stink...What area are you in? It must be a borderline area from what you are describing. I'm in Market 1 and here you can go in the middle of the boonies have service still. I guess that is how i'm so blown away by what you are experiencing.
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phoneguy23

Sep 28, 2007, 1:19 PM
im in market one also in tn3
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Going Postal

Sep 29, 2007, 9:43 AM
TN3 is a known weak area. That's why USCC sold it the first time. 😲
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MayorAdamWest

Oct 1, 2007, 5:11 PM
Why don't you cut and paste this question in an email to Jack? He loves answering questions like this.
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TheUSCellGuy

Oct 19, 2007, 4:22 AM
They won't change.Where the hell is phoneguy23??? He's a riot!!!!!!!
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phoneguy23

Oct 29, 2007, 1:09 PM
buddy im right here
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