I know that some stores and some agents are now having the customer sign for info that they are being told at the store. As a little bonus some are also putting on what the prorated min will be for that cycle. Its a thought that helps us in the care centers b/c we do call stores and agents about reguarding what is on the customers contract. If that form accompanies the contact, it makes it so much easier to explain what they are told at the store.