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testing?

drbdave34

Sep 19, 2005, 4:01 PM
what type of tests are done to new phones?
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alejandro

Sep 19, 2005, 5:05 PM
no idea, but since testing cannot factor in the errors of mass production i am guessing its mostly easyedge
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MelCell

Sep 22, 2005, 1:20 PM
They test everything. That is one of the reasons it takes USCC forever to get a phone. It kinda sucks but look at how many cutomer service issues it saves. Although, the only reason we don't have the 6255 is because the bluetooth on the phone doesn't link up with the bluetooth in one of Acura's cars.
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MelCell

Sep 22, 2005, 1:21 PM
USCC has to have one of the most rigorous testing procedures of any company. At least they care enough to do so.
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dagags

Sep 22, 2005, 8:27 PM
USCC has a very extensive testing process. First is starts out in a test lab where they check everything from software to durability. Then, it goes to a field test with USCC associates using the phone full time for about 2-3 weeks in the field to see what they think. After that test, they are surveyed to get their opinion on things they like and things they would like to see changed. I think it is a great process and I point to the Verizon Moto 710 fiasco. They launched that phone twice and each time they found more issues with it once it got out to the customers. We continued testing the 710 and we have seen no issues at all. Like I always tell people, USCC will not always been on the cutting edge of phone technology, but once those ...
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alejandro

Sep 23, 2005, 11:41 AM
Then explain to me the 5550, the 265, the 710, and the 262. Testing ammounts to nothing when mass production is actually implemented. Testing the phantom didn't reveal the batteries exploded for 1 out of a thousand customers.
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MelCell

Sep 23, 2005, 3:02 PM
The batteries that exploded were aftermarket batteries not OEM batteries.
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alejandro

Sep 23, 2005, 5:01 PM
The slider OEM Batteries were recalled too.
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donkeybag

Sep 24, 2005, 12:20 AM
I agree, if the testing process is so vigorous, how do horrible phones get through it so easy. Motorola phones have the worst charging port and too many other problems to mention but somehow they seem to pass with no problems. Doesn't make sense??
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Daenerys

Sep 24, 2005, 7:21 PM
No they weren't. Well, technically they were not manufactured by Kyocera but they were the original batteries included with the phone, so I would still consider that OEM... 😕
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setlikeamf

Sep 22, 2005, 10:08 PM
What a bunch of horse doo doo!
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wirelessben

Sep 23, 2005, 10:14 PM
I second that thought!
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donkeybag

Sep 24, 2005, 12:20 AM
I agree, if the testing process is so vigorous, how do horrible phones get through it so easy. Motorola phones have the worst charging port and too many other problems to mention but somehow they seem to pass with no problems. Doesn't make sense??
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wirelessben

Sep 24, 2005, 7:21 PM
From my past experiencewith several of te major handset mfg, unless you are one of the big 3 the only changes to a handset you can drive are software changes. No mfg is going to change anything more than that for anyone less than Sprint, Ver., or Cingular.

To me, also from past experience, major issues occur when you have mixed infrastructure, ie: some Lucent tower/switch hardware or Moto tower/hardware. I am guessign but I bet USCC has a real mix. Thsi creates nightmares for trying to get one handset across all markets.

In short, it is not a handset problem. It is a network problem. They just need not sell the problem handsets for a particular market in that market and sell it where they do work. for those customers who trave...
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