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Re: FCC e911 compliance (Phones)
A vast majority of our customers are taking this very well, most seem concerned that they will have to switch from their current plans that are no longer offered. Upon finding out that they can renew under the plan they have they are much happier.
I renewed 35 customers yesterday, and my center renewed over 500 the first real day of the campaign. Thus far proceeding smoothly........
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Luckily for USCC users to be able to keep some of their plans. As for Verizon Wireless, if a certain plan isn't offered anymore when a person tries to upgrade, they have to sign a new contract with one of their current plans. Like VZW discontinued their National Single Rate plan, which requires a tri-mode phone in order to get people on the Americas Choice. USCC though has some good plans, but where I work at in Lowell Indiana is still roaming, based on people I work with tell me, because Sprint picks up the call. With that in mind, the southern part of Lake County Indiana south of St John & Crown Point are still roaming, and I won't go with USCC based on that. I heard parts of Porter County south of Valparaiso in Indiana is also roamin...
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Verizon still has trimode phones available, and they do not force you to change plans, if the rep said you had to, you were told wrong. I know several people that are still on the singlerate plans, and they do not have to change plans when they get a new phone. I try to tell them all the time, to just switch anyway, the americas choice plan is a good plan, and you will get more for less by being on it, and the areas that show no coverage are mainly the areas that no one has coverage, like mountains, ect. you are just wasting money by staying on the singlerates anyway, and the people I did convince to switch over, are very happy they did, same coverage they had with less money and more options.
sorry to post this in the USCC forum, but,...
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After further investigation into this via the confidential USCC E911 policy, as well as interdepartmental policy and private memo's, I believe that USCC IS indeed up to something nefarious.
I believe that within the next 6 months USCC will be acquired by one of the other major carriers. I believe (from what I have seen IN WRITTING) that they are currently in talks that will eventually lead to the buy-out of their customer base.
They need as many customers in contract as they can get to raise the bottom line. Any of you who actually work for USCC (Not agents) look deeper into the policy........You will see what I see....
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