"Typical interactions with a con-compliant customer"
50% of the time:
"I got this thing in the mail, i guess i have to upgrade my phone"
50% of the time:
"I'm here to cancel my service, i called in a couple of weeks ago and they said i had to renew my service"
"You don't have to any longer"
"Wish someone told me that before, whats the number?"
"I got this thing in the mail, i guess i have to upgrade my phone"
50% of the time:
"I'm here to cancel my service, i called in a couple of weeks ago and they said i had to renew my service"
"You don't have to any longer"
"Wish someone told me that before, whats the number?"
...
So are you saying customers w/E911 letter still cancel even after they find out they don't need to renew their service agreement? That sux
...
