Old plans have gone away, we weren't supposed to renew on them since August 23.

our thing says september 2nd or something. i was suprised nobody else knew this.

Ours said Aug. 23rd, then we got another one that said Aug 30, then we got another one that said Sept. 2nd. The computer is starting to not take renewals on old plans, before it would let you, so soon, no matter what, no one's computer will let you do it, even Customer Service. I think we get the repetitive commands because so many of us will just push it through no matter what we are told. Lots of agents seem to give away promotions long after they are supposed to simply because the computer will let them. It's what causes confusion between CS, Retail Shops and Agent locations.

my co-workers keep putting those 150 bonus national minutes on plans because they are used to the 150 promotional minutes from before... but i dont think they are supposed to be doing that. I don't put them on but i have no idea if those are temporary or promotions belonging to another market.

I keep hearing commercials about bonus minutes, so I add them if the customer wants them. If I'm not supposed to do it, then they will let me know. Most of the time, I save those minutes for emergencies. Like if someone dies or gets hurt or sick and the family thinks they will use more minutes than usual it's a great quick fix.

do those dissappear from the account after they are over with? because i still have the roadside promotion on my account from when i signed up, it doesnt get me anything but it still lives on my account like a ghost

Yes, they have expiration dates, some 2-3 months, some a year. I've got one from 3 years ago on my account, I don't get the minutes, just the words on there.

i was told that you could keep your old plan as long as you didn't change any thing on it. ☹️

Don't feel so bad. Some VZW corporate sales reps are also making people change their calling plan. One sales rep I went to does not allow people to keep old calling plans (regardless of amount and minutes on the plan) when upgrading from a regular phone to a V-Cast phone. That rep. automatically puts people on the current plans. I don't know much about USCC and their calling plans, and how it works with renewals, but some companies want people on newer plans. I still look at USCC from time to time as most people I know in Milwaukee use USCC vs. Verizon Wireless, and USCC (from what I heard) works better in Milwaukee than VZW does, though I never had a problem with VZW up there. Then again, I'm only up there occasionally, but hope somet...
(continues)

Well, I can renew, but I can't add a line. I can't wait till this plan is gone forever, then I won't have to worry about this any more.

stef222 said:
🤣
I think I was just talking to you. Or someone had the exact same story as you.

Matt830 @ GW800.. sound about right?

800 is sheboygan, right?
If so, yes. 🤣

dont let tim catch you postin here while on the clock

SeldomSober said:
dont let tim catch you postin here while on the clock

^Thank you!^ nobody told me otherwise 😳

Me neither! 😲
I was told anything in our favorites, go do as you please. 😕

It always depends on who you get on the other end, makes me think their rules aren't totally unbending its just the "stick to the rules" personalities in the departments.

Everything I have been told says they can get a phone, sign a contract, etc and keep their old plan. I just did one through PRC.

My USCC rep says that they are going to fix that problem with AIM.

yes call prc...do a handwritten contract

then call AIM IT and let them know...if we call them everytime we have to handwrite a contract they will get the problem fixed a lot faster

Wait a second, if we are being emailed not to do it any more, and then go to PRC to cheat the systems that are set up to not do it any more, isn't something wrong here? I'm confused. Do I do as I'm told, or do as I can get away with.

We are not cheating the system. I believe you are receiving incorrect information. I have escalated this issue up past our AAE to his boss. I keep getting the same answer - existing customers can upgrade and stay on the old rate plans. They admit the problem is with AIM.

Kricket - What region are you in?

This is a great example of a common frustration with USCC that I mentioned in an earlier post. Different and contradictory answers coming from within the same organization.

I know. Drives me nuts. I'm Central region but Western division. Go figure.

yeah, it says on the olr they are not allowed to, that they can add a sharetalk line but cannot renew on their plan and cannot go up or down in minutes. It is not an AIM glitch, if you want to do it through PRC or customer relations go ahead but we are told that we cannot.

If you are looking for the instruction it is on the olr under "the buzz" it is titled "discontinuation of pre-protect everest calling plans". You really cannot mess that up.

I would post the whole thing but there are corporate boot lickers that would cry about it.

Yeah, I saw it. Talked to my AAE. Seems counter productive, though. Either we should do them or we shouldn't. Makes me look like an idiot when they do rule changes like that. My customers don't know who to believe.

US Cellular has like a delayed reaction with stuff. Their board make up stuff without thinking of the consequences and when they get enough complaints they are like "oh! my bad, i wasnt thinking about fascist rules upsetting customers! here is $5 on your next bill"

And then they get a letter from US Cellular saying "You know I only hit you because I love you right baby? That if I stopped hitting you it means I stopped caring."

Well, hide and watch. We won't get rebated on the phones right and won't get the right commisions either. They will say that we should have worked harder to get them to change their plan. I've done 20+ renewals this month, and all of them have migrated because I was stupid enough to do what my AAE and Corporate told me to do.

You can renew existing customers on their old existing plans regardless of what you are being told. simply put. they only have to change their plan if they want to increase their minutes or add another line and ask to increase their minutes to compensate for the added line/s. there should be no more questions. if you are not able to do this in aim, then there is something wrong with aim in your region, and you should call order processing to have them renew the contract for two more years and fill out a manual contract. it is that easy. it gets done every day.

I understand that, now. I'm just angry now at the conflict of information. You will excuse me, of course, for not taking forum instructions over company direct emails. I'm just angry that they tell us we can't change anything, then find out that we can.

I know, but we would normally wave the $15 equipment change fee, and now we can't. And since I'm assuming a lot of people are now having to call in and change contracts that way, it takes forever to get someone.
My customers are getting very angry with me.

I was having some of the same problems a few of you others were having, but today the AIM system seemed to allow it.

I never once turned away a customer though for being on a retired plan. In the Midwest Market, we've got people on old PrimeCo plans that would rather die than give up their package because they were so good back in the day. We've never had a problem getting these processed through PRC. Yeah, it takes a little extra time and effort, but if it makes the customer happy, its worth it.

Oh man. They would love that.