TO THE POWERS THAT BE
Could we please add to our IVR..The first thing customers should hear is "if you are calling concerning a problem with your handset, please call from a different phone as we cannot trouble shoot your handset if you are actually on it"!!!!!!
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**applause** Can I get a witness??? Thank you for pointing that out. I always make the customer call back from an alternate line. If only the person doing our IVR systems can think the same....
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