What is the deal with some people??
🙄 The story begins on Saturday. This guy came into my shop saying he needed a phone and fast. he broke his old one and was going out of town in a few hours. I checked he account (his dad's) and found that they weren't able to get reduced pricing on a phone until June. I explained and he asked how much a new phone would be now. I told him all i had in stock was a $200 phone (the truth) and that all the other stores in the area were closed now (came in at 1:58PM) so he was pretty limited in his choices. I told him he could shop on eBay, but he reiterated that he needed it now. I thought for a bit and remembered that I had a customer that had an extra 8410. so I told the guy about the phone. came on phonescoop and let him read up on it and asked how much he'd pay for a 11 month old used 8410 if he could have it today. he said $60 (still a really good price) the phone had no physical damage and was in really good working order. SO, when my fiance came to pick me up (had the kids 4 and 5 with him) i asked him to go pick the phone. He did and left the kids with me. now i had two young boys in my shop and a customer who was getting more and more excited about his new phone. 15 minutes later the phone was here and i did an esn change and he was out the door, thanking me all the way. So, where is the problem, right? well, his MOM (he is 25) comes in on Monday cussing me out for selling her son a used phone for $60. she says he loves his new phone and it had some downloads on it that he loves, but she wanted the money back because SHE didn't think it was right. i tried to explain to her that her son was asking for the near impossible and i had to say 45 minutes late on my half day (only day off in Sunday), and my step-kids had to wait for 45 minutes and it was a cash sale with a actual person. Her answer, "I've put a lot of $$ into C1 over the years, I'll just go somewhere else when my contracts are up." did i do something wrong? was $60 too much for a 8410 (and the time)? i didn't even make anything on the deal (I'm salary).
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you did the right thing. you went out of your way to help someone. he likes the phone. give her the finger.
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As he is not a minor and can make legally binding agreements by himself, it really doesn't matter what she thinks. If he likes it, and he was the satisfied customer, all is well with the world. Did she even mention why she thought "it wasn't right"? Sounds perfectly 'right' to me. Especially considering all the work you did.
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She said that she didn't think it was right that I charge her son $60 for a used phone, even if it was in mint condition. I guess she is one of those who think that cell phones cost what we charge for them on new activations. I told her that he could have gotten a NEW flip phone for $200, but he didn't have that much. So I offerend the 8410, and asked him to name his price.
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That's probably the hardest part of my job, phone pricing.
Having to explain to people that phones do go anywhere from $135 to $320 for a brand new phone. People coming in trying to get the website price on a renewal, etc...
By the way, I laughed at the smack in the back of the head. If only... 🤣
Having to explain to people that phones do go anywhere from $135 to $320 for a brand new phone. People coming in trying to get the website price on a renewal, etc...
By the way, I laughed at the smack in the back of the head. If only... 🤣
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There is only one thing that I can see you did wrong. You didn't tell her to leave immediately for her ignorance, followed up with a smack in the back of the head on the way out.
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Thank you, it is always nice to have your opinions validated. At first I thought, maybe I charged too much, that was a fleeting worry. In the end I just thought she was being an overbearing mother, who doesn't know how to let her kid grow up. I mean, really, the MAN can make big-boy decisions. 😲
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