Exchange Fee
Does Verizon Charge an exchange fee or shipping fee? What about store exchanges?
...
There should be no fees involved with exchanging a phone during the trial period unless you are exchanging for a more expensive model.
...
If somebody returns a phone here that is damaged or missing items (i.e. instructions, box, or upc cut out) we charge a "restocking fee to cover some of our loss we will incure on reselling it
...
I cannot return with the UPC missing from the box. If there is an RTC, manual, CD, or headset adapter missing and they are exchanging for the same item then I will just keep those things from the new phone. If they are exchanging for a different phone then I cannot do the exchange if they are missing the manual or CD or headset adapter. RTC can easily be replaced with one on our accessory wall. We charge restocking fees for minutes used on the phones.
30 minutes or less we charge $0.00
30-50 minutes = $25.00
50-150 minutes = $50.00
this keeps going up to 500 minutes or more in which we charge $295.00.
I hate being a jerk but we don't rent phones out to people. People should know within 30 minutes of talk time whether or n...
(continues)
30 minutes or less we charge $0.00
30-50 minutes = $25.00
50-150 minutes = $50.00
this keeps going up to 500 minutes or more in which we charge $295.00.
I hate being a jerk but we don't rent phones out to people. People should know within 30 minutes of talk time whether or n...
(continues)
...
I'm with you. We can't afford to exchange phones all day. We have to resell these things. If UPC is cut there is no return. If anything is missing there is no return. If phone isn't in new condition there is no return. It's pretty plain and simple. We also tell people to return the phone the second they know they don't want it. Don't keep it 2 weeks and then bring it back.
...
the only thing you should be paying for if your within 15 days is the monthly access for the days you had the phone. That is, unless its through indirect agent in which case they may have their own rules.
...
