Damn, Damn & Triple Damn!!!
Verizon makes me wanna cancel them, regardless of the EFT's! Anyone else feel that way?
...
They overcharged me and I can't get anything billed to the account because I'm past due; I'm past due because they overcharged me. I went back & forth between the store & 611. 611 says that I could do it, but the store said no. I've spent many hours back & forth between Saturday and Monday. Keep in mind, this is only one of the instances, but time doesn't permit me to ramble on about them.
...
Bummer hope it all works out I've been a customer since Air Touch and I never been overcharged.
...
If you just want to say Verizon is bad without explaining why, then you are trolling and it has no value to you or other forum members.
...
Everytime I deal with verizon by phone I make sure they put our notes where the store can read them. When I got my Q the store said I couldnt up grade, going on line and via CS they said I could as I have a every year deal. I had them wirte it up so the store could see it, no questions asked when I went returned to the store. Got to have verizon note it all down. They should also fix the bill the first time in your favor.
...
Speaking from experience, there are quite a few exceptions that VZW Customer Service reps can make that stores cannot, especially when it comes to Early/Exception upgrades.
If a phone rep offers you something, the smart thing to do is to take it, right there, on the spot. There's no guarantee that the next person will be able/willing to do the exact same favor. This is doubly true when you change the way you are processing the order, ie; from Phone to Store.
(continues)
If a phone rep offers you something, the smart thing to do is to take it, right there, on the spot. There's no guarantee that the next person will be able/willing to do the exact same favor. This is doubly true when you change the way you are processing the order, ie; from Phone to Store.
tach18k said:...
Everytime I deal with verizon by phone I make sure they put our notes where the store can read them. When I got my Q the store said I couldnt up grade, going on line and via CS they said I could as I have a every year deal. I had them wirte it
(continues)
...
If you were "overcharged" and customer service acknowleged it as such and an adjustment was made, that should have taken away your past due balance.
For instance, let's say that for some reason, your nights and weekends fell off and you were charged $100 overage used on the nights and weekends. If they applied a credit of $100, and you paid your remaining balance, then you should have no past due. If you did not pay the remaining balance then yo uwould still have a past due.
For instance, let's say that for some reason, your nights and weekends fell off and you were charged $100 overage used on the nights and weekends. If they applied a credit of $100, and you paid your remaining balance, then you should have no past due. If you did not pay the remaining balance then yo uwould still have a past due.
...
I had screwed up bills and overcharges for 3 months. A little patience and they finally got it right.
Among the many pone calls I had with them, I had one person tell me there was no record of my original request (to set up the account the way I wanted it) and she refused to do anything more than change it to the desired service. During that time she put me on hold when I asked to elevate the situation and came back and told me she discussed it with her supervisor and that nothing could be done.
I fumed over that for a while, and called a different number (one may have been cust svc, one billing - don't remember which was which), and the second person saw in my records that everything I had been contending was clearly recorded from t...
(continues)
Among the many pone calls I had with them, I had one person tell me there was no record of my original request (to set up the account the way I wanted it) and she refused to do anything more than change it to the desired service. During that time she put me on hold when I asked to elevate the situation and came back and told me she discussed it with her supervisor and that nothing could be done.
I fumed over that for a while, and called a different number (one may have been cust svc, one billing - don't remember which was which), and the second person saw in my records that everything I had been contending was clearly recorded from t...
(continues)
...
Hey chocolateman85006,
I feel ya man. I left verizon in august when they overcharged me for international roaming while I was in India. They told me that the charges stuck I told them they had two options one release me of the charges since I paied them 200 dollars a month and have 14 months of contract service left. Or they could loose me as a customer they thought I was bluffing so I canceled my 2 lines and went with Southernlinc (PHONE) and sprint (DATACARD) never looked backed.
I feel ya man. I left verizon in august when they overcharged me for international roaming while I was in India. They told me that the charges stuck I told them they had two options one release me of the charges since I paied them 200 dollars a month and have 14 months of contract service left. Or they could loose me as a customer they thought I was bluffing so I canceled my 2 lines and went with Southernlinc (PHONE) and sprint (DATACARD) never looked backed.
...
