Customer Service Issue
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Once you have a sup yo...
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I'll go to the store tomorrow and try to speak to a manager about this. I hope it works. The only reason I didn;t return the 325i during my 15 day period was because the original rep said I didn;t need to. Thanks.
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jdcurtis12 said:
Aweomse. Thanks for the advice. I'll try it tomorrow as long as the 600wx is released.
700.. 😉
vzwaa said:
its too bad you didnt receive a USED phone when you upgraded then you would see how the fifteen day return policy is being abused by people such as yourself.
Exactly how does one abuse the fifteen day return policy ?? If I have to sign a new two year contract, then I want to make sure its a phone I can live with for two years. Verizon's policy states I can return the phone one time within fifteen days. If you don't like this and think I am abusing the policy, change the policy.
Did the customer exploit a loophole? No, he took advantage of a well published policy in order to meet his needs at the time. Had he come into our store, we would have lent him a phone until the 700 was out and then processed the upgrade then. But that is our choice and is not reflected in the policies of all locations.