Big Problem.....need advice.....
I have a serious issue that I need some expert advice. I have been browsing this site for the last 4 months and have been really impressed with the helpfulness and enthusiasm everyone shows toward questions, and I hope I can get a similar response.
I have verizon and I have been without a signal for the last 36-48 hrs. And I don't mean it's in and out, I mean absolutely NO signal anywhere. I am in the NY metro area and have never previously been without full signal save for the occasions that I am in the middle of a large office building. Granted I do have an old phone (moto t720).
I have been witness to this happening to a friend of mine who was told that verizon occasionally purposefully out dates their phones and refuses service t...
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I have verizon and I have been without a signal for the last 36-48 hrs. And I don't mean it's in and out, I mean absolutely NO signal anywhere. I am in the NY metro area and have never previously been without full signal save for the occasions that I am in the middle of a large office building. Granted I do have an old phone (moto t720).
I have been witness to this happening to a friend of mine who was told that verizon occasionally purposefully out dates their phones and refuses service t...
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Well Monti your friend was lied to by the tech. Why? The tech didn't know the correct answers.
The motorola T720 has a known issue where it just LOSES signal. It is a "acceptable" design flaw with that phone. No it is not an acceptable design flaw with Verizon Wireless. It is an acceptable flaw with motorola.
VZW does not suddenly shut off older phones. In fact I have some audiovox 9155's that are working fine. In fact I still get VZW customers buying antennas for their motorola starTAC phones!
So the tech lied to your friend to make himself look good. Meh. What can you do.. It is a person afterall.
OK if you are out of a 2-year agreement (within the last 3 months) you should be eligable for the New-Every-Two promo. $100 off towa...
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The motorola T720 has a known issue where it just LOSES signal. It is a "acceptable" design flaw with that phone. No it is not an acceptable design flaw with Verizon Wireless. It is an acceptable flaw with motorola.
VZW does not suddenly shut off older phones. In fact I have some audiovox 9155's that are working fine. In fact I still get VZW customers buying antennas for their motorola starTAC phones!
So the tech lied to your friend to make himself look good. Meh. What can you do.. It is a person afterall.
OK if you are out of a 2-year agreement (within the last 3 months) you should be eligable for the New-Every-Two promo. $100 off towa...
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So basically, your telling me there is nothing I can do except buy a new phone?
I'm not happy about that, i must say.
Thanks for your response. And by the way, just a clarification, my friends phone was a Kyocera QCP-3035. And strangely was my old phone that I gave him when his other phone fell in a puddle. Did kyocera have the same issue?
I'm not happy about that, i must say.
Thanks for your response. And by the way, just a clarification, my friends phone was a Kyocera QCP-3035. And strangely was my old phone that I gave him when his other phone fell in a puddle. Did kyocera have the same issue?
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the design flaw was primarily in the software. Per the Engineers and higher ups, a software update is supposed to take care of that problem. take it into a store and have the flash the sw. that should help some, if not completely resolve the issue.
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Actually what has happened is as of late last year VZW did some updating to the acct syst. which causes any cx who wants to apply a phone after that time that is a dual digital/analog that has an america's choice plan cannot add one of these phones, but any phone that is dual that's digital/digital, or tri- mode can cont to switch them out no matter the year made, if they have america's choice plan
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And your point is? That has absolutely no relevance to what we are talking about.
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I apologize for the response you got, especially the newbie reb--I'm not sure if his post was relevant.
If you don't want to take advantage of your eligibility yet, you have some options. All phones sold in the US come w/ a 1 year manufacturer's warranty. If you're w/in that 1st year just take it into a VZW store to get swapped for another T720. If it's out of the 1 year, you can pay $50 for an out of warranty express exchange. You can purchase a phone at retail price (which doesnt affect your eligibility). You can also activate another VZW phone--> if your friend gives you one or if you buy it on ebay.
It regards to service, VZW does not purposely shut off service, that's a silly lie. Radioshack and Fredmeyer still sell the 720 and 7...
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If you don't want to take advantage of your eligibility yet, you have some options. All phones sold in the US come w/ a 1 year manufacturer's warranty. If you're w/in that 1st year just take it into a VZW store to get swapped for another T720. If it's out of the 1 year, you can pay $50 for an out of warranty express exchange. You can purchase a phone at retail price (which doesnt affect your eligibility). You can also activate another VZW phone--> if your friend gives you one or if you buy it on ebay.
It regards to service, VZW does not purposely shut off service, that's a silly lie. Radioshack and Fredmeyer still sell the 720 and 7...
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Will VZW accually give credit for a defective phone? That statment says if its VZW's fault and most companys don't deem defective phones their fault.
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Ya but if the service is not interupted and the cust is not able to use the service because his equipment is not working. Will VZW credit him for the days he can't use his phone? Just wondering. I'm pretty sure most company's won't.
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I would like you to quote where in Monti's thread it states that its an equipment problem. We all know that there can be a multitude of factors that can affect why phone does what it does. When a customer says I've been w/ out service for xx hrs/days/minutes/whatever do you assume automatically that it's the equipment? Do you not bother w/ tier 1 and tier 2 troubleshooting?
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I don't believe i stated it was the equipment either. I said 'IF' it is not a tower issue...I was just asking a question. You seem to be implying that it was a equipment issue. It was just a simple question.
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When a customer says I haven't had service for a while I assume either the phone or the network before doing any ts
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Yes, my statement was relevant in from what I stated if you try and apply a older phone that is dual band as far as being a digital/analog phone and you have a america's choice plan you cannot add that phone into the system for use since vzw made the upgrade changes late last year. I'm just making a factual statement as far as that goes as far as the phone that friend was told that he cannot add to his line I have not looked into what bands it has. So "schnozejt" before you make apologies in my behalf make sure you understand what I said first, & besides never mind you don't have any business making apologies for anyone but yourself.
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What made you think that he's going to activate an older phone? Were you assuming?
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Thanks all.....you've been a big help......
Here's the scoop......Went to the VZW store, complained (nice and eloquent like) with no luck, said the same basic thing as GWFOX said; phone is messed up not verizon. Decided to bite the bullet and get a a670 w/1yr plan and $70 rebate.......at least now I can get something new in july instead of waiting all the way till '06.......
Again....thanks for all your help
Here's the scoop......Went to the VZW store, complained (nice and eloquent like) with no luck, said the same basic thing as GWFOX said; phone is messed up not verizon. Decided to bite the bullet and get a a670 w/1yr plan and $70 rebate.......at least now I can get something new in july instead of waiting all the way till '06.......
Again....thanks for all your help
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