working for verizon...landline or wireless...I need a few answers...
I might have an opportunity to work for verizon in their landline business sales. I was just curious if any of you had worked in the landline sales business?
If so, did you enjoy it? Was the money good? Any other comments you might have?
Any other comments about verizon in general, and how they are to work for would also be helpful.
Thanks everybody for your help!
CW
If so, did you enjoy it? Was the money good? Any other comments you might have?
Any other comments about verizon in general, and how they are to work for would also be helpful.
Thanks everybody for your help!
CW
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If you don't mind working in a caste system where you are treated according to your rank. Always reminded me of the Russian Army as a comparison.
My experience with Verizon was that I am glad I worked there. As a kid I used to dream of working for the phone company. Once my dream was realized, I was ready to move on.
It is a BIG company and in spite of the fact they bought MCI, many, many, many old MCI people are in charge. It is not a fun place to work anymore but my advice is this: Go into it with a positive attitude knowing that it is the quintessential embodiment of corporate America at its best or worst based on your general outlook on life.
If you are aware that it is a company with a lot of good and bad people, you can na...
(continues)
My experience with Verizon was that I am glad I worked there. As a kid I used to dream of working for the phone company. Once my dream was realized, I was ready to move on.
It is a BIG company and in spite of the fact they bought MCI, many, many, many old MCI people are in charge. It is not a fun place to work anymore but my advice is this: Go into it with a positive attitude knowing that it is the quintessential embodiment of corporate America at its best or worst based on your general outlook on life.
If you are aware that it is a company with a lot of good and bad people, you can na...
(continues)
...
hey, thank rob, that was a pretty good synopsis...I prolly will take you up on that email offer..later bro
CW
CW
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I worked as a business account executive (targeting corporate and employee lines of businesses with up to750 employees)on the wireless side for 2yrs. There are good and bad things about the company.
The good:
Good pay $65k my first year and $78k my second. I saw some people make much more. Getting $20k commission checks for one month. Great benefits. Insurance is good and cheap. 401k $ to $ match, tuition reimbursement.
The bad:
The amount of customer service required to give to your customers is insane. You're given a territory with between 200-300 accounts. Each account has between 150 - 10 lines of service. Every time something goes wrong with any of the phones you get a call. If you do the math and say 250 accounts with a...
(continues)
The good:
Good pay $65k my first year and $78k my second. I saw some people make much more. Getting $20k commission checks for one month. Great benefits. Insurance is good and cheap. 401k $ to $ match, tuition reimbursement.
The bad:
The amount of customer service required to give to your customers is insane. You're given a territory with between 200-300 accounts. Each account has between 150 - 10 lines of service. Every time something goes wrong with any of the phones you get a call. If you do the math and say 250 accounts with a...
(continues)
...
Jonas...if you dont mind me asking...what was your base salary?
Im guessin it was some sort of base, plus commision structure, Im curious to how much they set the base at.
CW
Im guessin it was some sort of base, plus commision structure, Im curious to how much they set the base at.
CW
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$36.5K the first and $38k the 2nd. I also received a $500/month car allowance.
After looking at my original post I think it did come off a little negative. I just wanted to add after looking back at my vzw career I would definitely say it was a great learning experience. I moved into the finance industry and it seems like a cake walk compared to what I was doing.
Anyone looking to go into the b2b channel on the wireless side should just go in with the right expectations.
1. good money/benefits
2. great benefits
3. high level of stress
4. The odds of working there for 3+ yrs aren't good
Having said all of that VZW is the only company I would consider working for in the wireless industry. Great product and the pay is the be...
(continues)
After looking at my original post I think it did come off a little negative. I just wanted to add after looking back at my vzw career I would definitely say it was a great learning experience. I moved into the finance industry and it seems like a cake walk compared to what I was doing.
Anyone looking to go into the b2b channel on the wireless side should just go in with the right expectations.
1. good money/benefits
2. great benefits
3. high level of stress
4. The odds of working there for 3+ yrs aren't good
Having said all of that VZW is the only company I would consider working for in the wireless industry. Great product and the pay is the be...
(continues)
...
Hey bro...
Been working for VZW customer service since Aug 28th 2006... not happy. Benifits are nice (401k, health, dental, blah)... but thats not whats going to make me see past the pressure and stress.
Dude... Im sick of the number system - they measure everything. And like one of the above replies stated... PIP's are the equivalent of a pink slip.
Im not a hurry up and get the person off the phone type of rep. I spend time with the customer and make sure everything is addressed. Sups and AD's hate that about me.
There is alot of "we say this" than "we do this" going on too. They want reps to do all this crazy stuff withing 8 mins every call... and not every call is going to be insane mind you, but most of the time, the calls ...
(continues)
Been working for VZW customer service since Aug 28th 2006... not happy. Benifits are nice (401k, health, dental, blah)... but thats not whats going to make me see past the pressure and stress.
Dude... Im sick of the number system - they measure everything. And like one of the above replies stated... PIP's are the equivalent of a pink slip.
Im not a hurry up and get the person off the phone type of rep. I spend time with the customer and make sure everything is addressed. Sups and AD's hate that about me.
There is alot of "we say this" than "we do this" going on too. They want reps to do all this crazy stuff withing 8 mins every call... and not every call is going to be insane mind you, but most of the time, the calls ...
(continues)
...
I've been with the call center since 2003. I can honestly say I have never had difficulty meeting the metrics of the business (AHT, call work, hold, availability, transfer rate, etc).
The biggest thing I've noticed when helping other reps who are struggling to meet metrics but doing well in quality is knowing when to stop giving information. Learn to control and direct the flow of conversation, learn to give brief, concise answers yet make the customer feel valued and appreciated. Instill a sense of confidence in what you're saying is accurate.
Read through Infomanager during your free time. I know this helped me TONS when I first started. It's a lot of information that VZW expects you to assimilate and be an expert on, but seriou...
(continues)
The biggest thing I've noticed when helping other reps who are struggling to meet metrics but doing well in quality is knowing when to stop giving information. Learn to control and direct the flow of conversation, learn to give brief, concise answers yet make the customer feel valued and appreciated. Instill a sense of confidence in what you're saying is accurate.
Read through Infomanager during your free time. I know this helped me TONS when I first started. It's a lot of information that VZW expects you to assimilate and be an expert on, but seriou...
(continues)
...
How much call center experience do you have?
While I no longer work in a call center, I had been for many years a call center person; from a catalog order line, finance company to tech. The catalog talked about 'being an exert' but the only tool they gave us was the very same catalog the customer had! The finance company...ever try to explain how APR of a car loan was determined with only two weeks of training of which only two days were on loan details? Eventually you get good out of survival but are otherwise thrown to the wolves to fend for yourself.
From the previous rep, he explained that you have great and comprehensive tools to use and from what is out in the business media, Verizon is a pretty well trained company.
Listen, I...
(continues)
While I no longer work in a call center, I had been for many years a call center person; from a catalog order line, finance company to tech. The catalog talked about 'being an exert' but the only tool they gave us was the very same catalog the customer had! The finance company...ever try to explain how APR of a car loan was determined with only two weeks of training of which only two days were on loan details? Eventually you get good out of survival but are otherwise thrown to the wolves to fend for yourself.
From the previous rep, he explained that you have great and comprehensive tools to use and from what is out in the business media, Verizon is a pretty well trained company.
Listen, I...
(continues)
...
My sup and I have determined Im not call center material. I work better in the store.
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