Hurricane Help
Because of Frances and Jeanne hitting here within my billing cycle, I had to use my phone a lot more. I have 9 days left and 31 peak minutes.
2 of my friends called their providers and got extra minutes. Sprint gave one 250 minutes for free and a 15% discount.
I called Verizon and the only option was to change to a plan with more minutes but I was told that was pro-rated and I would have to pay $0.45 for 200 minutes in order to get 800 minutes.
When I mentioned what Sprint was doing for its customers, I was also told that Verizon hadn't made a decision on whether to help people out with extra minutes.
I guess it's easy to see who tries harder in the wireless business.
2 of my friends called their providers and got extra minutes. Sprint gave one 250 minutes for free and a 15% discount.
I called Verizon and the only option was to change to a plan with more minutes but I was told that was pro-rated and I would have to pay $0.45 for 200 minutes in order to get 800 minutes.
When I mentioned what Sprint was doing for its customers, I was also told that Verizon hadn't made a decision on whether to help people out with extra minutes.
I guess it's easy to see who tries harder in the wireless business.
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In my opinion I don't even think it should be expected for a cell phone provider to issue credit because you used your services MORE due to a natural disaster... Maybe if your service wasn't working I would understand.
Think about it... Could you imagine calling your electric company and saying "I want credit because I went over on my kilohertz due to the weather!" They would laugh.
Also customer's that think because they have been with a provider for more than a year they expect courtesy credits and incentives to stay? What kind of reasoning is that... Try this... Walk into Wal-Mart and tell them "Since i've been shopping at Wal-Mart for so long I expect a free bag of potatoe chips w/ every shopping experience."
I don't work at Ver...
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Think about it... Could you imagine calling your electric company and saying "I want credit because I went over on my kilohertz due to the weather!" They would laugh.
Also customer's that think because they have been with a provider for more than a year they expect courtesy credits and incentives to stay? What kind of reasoning is that... Try this... Walk into Wal-Mart and tell them "Since i've been shopping at Wal-Mart for so long I expect a free bag of potatoe chips w/ every shopping experience."
I don't work at Ver...
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First of all, I did not harrass the CS rep. I asked were they doing anything for their customers like Sprint was doing for its customers. When he said "No" I asked could I buy 100 minutes for say $10. He said "no" to that too. Then he said "let me see what I can do for you". The only option he could offer me was to raise my plan to the next one (a $10 increas) and pay another $90 for the pro-rated plan I have.
In addition, I recently convinced 3 other people to switch to Verizon and I got nothing for that either.
In response to your other comments, I don't get any credit for months I don't use my minutes. Have you ever heard of frequesnt flyer miles and credit card rebates and insentives?
As for having my life, yes I do, but the h...
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In addition, I recently convinced 3 other people to switch to Verizon and I got nothing for that either.
In response to your other comments, I don't get any credit for months I don't use my minutes. Have you ever heard of frequesnt flyer miles and credit card rebates and insentives?
As for having my life, yes I do, but the h...
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Casey call and ask if they would be able to back date your plan change to the beginning of the billing cycle. This against what is normal company policy for VZW, but i you case I would think that a manager might be willing to work with you on that. Big thing here is to be nice about it. Do not come off as if you are expecting or deserve anything. I will tell your from experience that I am much more likely to work with a customer who does not come off as being entitled.
FYI too about your referrals. If your friends go tot he store where they bought their phones and give the sales rep your name and phone number along with their name and mobile phone number you will receive a $25.00 credit on your bill after they have been a customer...
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FYI too about your referrals. If your friends go tot he store where they bought their phones and give the sales rep your name and phone number along with their name and mobile phone number you will receive a $25.00 credit on your bill after they have been a customer...
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Thanks for all the info. I still have 31 minutes and nights and weekends. So I will just use my land line for long distance which is $.03 a minute, won't answer it during peak hours and call them back on land line.
The CS rep told me that VZN hadn't made a decision whether to help customers. I found that kind of funny since the hurricanes were more than a week ago.
I have been very impressed with VZN service so far. I had AT&T for a long time and am much happier with VZN.
The CS rep told me that VZN hadn't made a decision whether to help customers. I found that kind of funny since the hurricanes were more than a week ago.
I have been very impressed with VZN service so far. I had AT&T for a long time and am much happier with VZN.
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They haven't helped out?
I mean, aside from the over 1,000 phones they donated to rescue workers in the area (which they also did during the California Wildfires), besides rolling out Cells on Wheels to great expense making your phone of the only ones in the area that got service period?
I'm not saying that the situation doesn't suck, but saying Verizon is doing nothing is plain wrong.
I mean, aside from the over 1,000 phones they donated to rescue workers in the area (which they also did during the California Wildfires), besides rolling out Cells on Wheels to great expense making your phone of the only ones in the area that got service period?
I'm not saying that the situation doesn't suck, but saying Verizon is doing nothing is plain wrong.
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For individual customers.
VZN's decision was totally correct. I am ashamed for my initial reaction. đ¤
In fact, thanks to Speck, I have freed myself from the wireless tether. I cancelled my service, paid the early termination fees, donated the phones to a charity and I'm moving to Montana.
VZN's decision was totally correct. I am ashamed for my initial reaction. đ¤
In fact, thanks to Speck, I have freed myself from the wireless tether. I cancelled my service, paid the early termination fees, donated the phones to a charity and I'm moving to Montana.
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"I guess it's easy to see who tries harder in the wireless business."
^That was your comment... Get off your high horse...^
"I asked were they doing anything for their customers like Sprint was doing for its customers. When he said "No" I asked could I buy 100 minutes for say $10. He said "no" to that too."
^You were basically asking him to "build" you a plan... this is the wireless industry... not Burger King... You can't 'have it your way'"^
"As for having my life, yes I do, but the house wasn't as lucky. I suppose you feel that FEMA and the other disaster relief is just begging too."
^If you had house insurance... no i'm not sympathetic... and there is no need to taint a charity like FEMA by mentioning it in a post about wi...
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^That was your comment... Get off your high horse...^
"I asked were they doing anything for their customers like Sprint was doing for its customers. When he said "No" I asked could I buy 100 minutes for say $10. He said "no" to that too."
^You were basically asking him to "build" you a plan... this is the wireless industry... not Burger King... You can't 'have it your way'"^
"As for having my life, yes I do, but the house wasn't as lucky. I suppose you feel that FEMA and the other disaster relief is just begging too."
^If you had house insurance... no i'm not sympathetic... and there is no need to taint a charity like FEMA by mentioning it in a post about wi...
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You know, Speck, you are totally right.
No arguing with you. I've seen the light and am a convert.
No arguing with you. I've seen the light and am a convert.
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âšī¸ Now that's just plain cold. Certainly one could have a bit more empathy than that. I would want to handle each call on a case-by-case basis. VzW has been known in the past to assist victims in areas where natural disasters have occurred. It is not unreasonable to ask if there is any assistance being offered by the provider. That is not to say that anything is currently being offered to the poor folx in FL, but again, it don't hurt to ask.
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No it does not hurt to ask... I never said that... I have a problem with those that feel they deserve it... There is a difference. Asking is fine but when she was told no she proceeded to make it sound like she deserved something and VzW was not giving her what she should recieve.
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On the other hand, Verizon Wireless was operating and processing at least 96% of it's calls the entire time as opposed to other carriers that at points were as low as 4%.
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Cingular wasn't one of those "other carriers".
Hats off to Verizon and Cingular. đ
Hats off to Verizon and Cingular. đ
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