Your satisfaction is guaranteed with any equpiment you purchase... Like I said if there is a manufacturers defect you can exchange it out but you only get ONE exchange for a different model. This is directly pulled from the VZW website...

Exchanges
Within 15 days of purchase, you may exchange one wireless phone per new line of service. In order to make the exchange, you must return the original box, intact with all components (phone, charger, battery, instructions, etc.), in like-new condition. All exchanges must be accompanied with the original customer receipt and will only be granted to the purchaser whose name appears on the receipt.

If you purchased your equipment from the Verizon Wireless online store or over the phone from on...
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I just called to do the exchange to the 9900 and they said they do not have any in stock and try finding a store that does (bought online). they also said that I am pretty much out of luck if they do not get them in stock by the time my 15 days is up. my 15 days is up on Monday . Any advice?


Thanks!

I would suggest to talk to the manager or assistant manager at the VZW store close to you and have them extend your 15 days until they get those in stock... I work for Verizon and it has been done before in a situation like this. Just get them to comment your account so the rep that helps you the next time will be able to do it.

I've seen very little flexibility on the 15 day period.

If you think you really want the 9900 I would simply return your phone now before the 15 days is up and go without for a few days or if the anticipated wait will be longer, have them activate an old phone and return the new one or get a prepaid phone to use temporairly until the one you want is in stock.

I wouldn't wait more than the 15 days because they WILL find a way to screw you into keeping that phone. Mark my words.

It's not screwing you, you know going in that you have 15 days. A day over 2 weeks. Now if it's a day or 2 over call in to customer care. We might go easy on you depending on the situation. But, for example, if it's been a month and now you're wanting to switch out...I'm sorry, you had 15 days, that far out you would be look at a FRU at best. It's not screwing people it's setting a time frame...If not for that then people could walk in and get a new phone just paying the difference and thats it. In turn companies would make no money. There has to be some sort of cut off...

Customer care does not have the option to go easy on a customer if they're going to return it a day or two afterwards. The distribution center are the one who choose whether or not to accept the return.

Well if there is sup approval on the accnt 99 times out of 100 it'll be accepted