Someone make sense of this
I work at VZW now...
CoWorker: This is your coverage area across the US. You can basically use your phone in any of these areas across the US.
Customer: That's when the nights and weekends start.
-- If that make's sense explain it please.
CoWorker: This is your coverage area across the US. You can basically use your phone in any of these areas across the US.
Customer: That's when the nights and weekends start.
-- If that make's sense explain it please.
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um no that makes no sense at all. its like two sentences from two different conversations
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.... thats when nights and weekends start? Dude, was this a kid or an older person... beacuse it sounds like this person was on two different plains when asking this "form" of a question. I would have simply handed him a brochure and then told him to analize it and soak it up like a sponge... some people man...
- Baka Neko -
- Baka Neko -
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That customer just failed the wireless aptitude test. In the coming months of that persons contract, they will call in every month to have someone explain their bill to them. They'll break their phone and demand free replacements. Are they going to be worth what they generate in monthly bills as opposed to what you're paid to answer their calls and think for them? I think along with credit checks customers should show us their high school diploma and/or pass a written common sense test.
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Graduated licenses 😛 You get to start with the cheapest ass simpilist phone with no features. Once you've proven you can handle that responsiblity then you may purchase the next model with a few more features. Noone should be able to start off with the high end phone unless they can prove they are adept at useing it or at least they are able and willing to read the manual.
Customer: "How do you turn on the phone"
PAGE 1!!!
Customer: "How do you turn on the phone"
PAGE 1!!!
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I spent 20 minutes this morning with a suckstomer (my new word for sucky customers) showing him step by step how to add numbers to his phonebook... after 7 numbers he only barely caught on. I've also been dealing with that power on issue with the same lady for the past two weeks. She keeps coming in saying she charged the phone overnight but it's still not on. Then I inform her that she has to turn it on after it's been charged.
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Customer: "I've had my phone for 8 months and the other day it just turn itself off. I charged it up over night and it is still off"
Taking a stabb in the dark
Me: "Ok Press the power button"
Customer: "The what?"
Me: "The button that turns your phone on."
Customer: "How do i do that?"
Swear to god. That was the problem. 8 months and had never turned the phone off or on befor.
Taking a stabb in the dark
Me: "Ok Press the power button"
Customer: "The what?"
Me: "The button that turns your phone on."
Customer: "How do i do that?"
Swear to god. That was the problem. 8 months and had never turned the phone off or on befor.
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I'm liking the idea of having phones that we can remotely shock the customer with more and more with every person I talk to =oD
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Arn't you glad i put that little idea in your mind? Now just think of that everytime you get a customer that calls up because they got roaming charges in Canada and try and tell you it's the 55th state.
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I had a customer say to me:
"I know there is Mexico and New Mexico. Which one is a state?"
"I know there is Mexico and New Mexico. Which one is a state?"
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I considered rigging a loaner phone to shock people when they pressed the power button, to give to those customers that come in weekly and insist their phone isn't working properly... the lawsuit and loss of my job that would surely follow squashed that idea =o(
Maybe we could pull a Tyler Durden on them when they activate and confiscate their licenses, telling them we know where they live, and if they haven't begun to understand their phone in two weeks we'll track them down and kill them.... err... I mean take their phone back.
Maybe we could pull a Tyler Durden on them when they activate and confiscate their licenses, telling them we know where they live, and if they haven't begun to understand their phone in two weeks we'll track them down and kill them.... err... I mean take their phone back.
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My old roomate had their wireless service threaten him and tell him that they were tracking his phone. They screwed up and didn't get his SSN and because of a term in his terms and conditions they could not turn off his service unless he was delinquent and he never was. Funny stuff.
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I had a neighbor come to me with the same problem about 2 weeks ago. I thought my wife and I were going to pee ourselves because of how long we laughed about it.
The power button is a neat little thing, huh. 😉
And i totally agree about the aptitude test. Customers should be MADE to take a test.
The power button is a neat little thing, huh. 😉
And i totally agree about the aptitude test. Customers should be MADE to take a test.
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Just like verizon employees should be MADE to understand their own companies service terms...... Don't get me wrong, I understand 90% of the people in this country are absolute morons (conducted a survey in college, went to a mall and asked people to point to France on a map, 70% of them pointed somewhere in north america), but don't for a second think that none of them work for Verizon.....For all the stories of idiotic customers....there are probably 10 about uninformed, knifing or just plain stupid sales/cust service reps.
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At least they know a little more then the average person as they are trained a wee bit to at least et by in what they do in life.. but then again it is a good thing that I am not a Verizon Wireless Employee... heh.
- Baka Neko -
- Baka Neko -
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Ahhhhhhhhhh, I just love stupid customer stories. I'm sure we've all had this one. Still one of my favorites, never gets old.
Customer: "Where's the dial tone?"
By the way, you all hear about that guy who tore up that store in, I think it was North Dakata? All the employees locked themselves in an office and called the cops. That's pretty funny. I think we all knew that would happen someday...
Customer: "Where's the dial tone?"
By the way, you all hear about that guy who tore up that store in, I think it was North Dakata? All the employees locked themselves in an office and called the cops. That's pretty funny. I think we all knew that would happen someday...
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