Why can't you say?
I was just wondering why it is such a big deal about when a phone will be released to there customers. 🙄 I heard Verizon will fire you for telling people about up coming phones? Why?
If I was a business I would want people to stick with me and not move to go some where else to get a phone they like for example the BB Pearl. If Verizon was say getting this phone in a few weeks to a month why not tell the customer who's contract is up or is coming up knowing that they want this phone and might not renew there contract with you if you don't have this phone.
So what competiton finds out you are going to have a new phone soon. They can't like stop you from getting it?
Can you Reps shed some light on this subject please.
😉
If I was a business I would want people to stick with me and not move to go some where else to get a phone they like for example the BB Pearl. If Verizon was say getting this phone in a few weeks to a month why not tell the customer who's contract is up or is coming up knowing that they want this phone and might not renew there contract with you if you don't have this phone.
So what competiton finds out you are going to have a new phone soon. They can't like stop you from getting it?
Can you Reps shed some light on this subject please.
😉
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you're quite wrong about competition stopping us from releasing phones. Although I'll admit it doesn't happen often. When Verizon went to release its push to talk service a few years ago word leaked out and nextel sued verizon. it delayed the launch and cost the company a lot of money.
now i usually don't have a problem showing off a phone a few days ahead of release IF i think it will benefit the customer and avoid returns/exchanges. However I won't sandbag a deal on purpose.
The other huge reason is cause things change and we don't have any control of it. I tell you a phone comes out on such and such a date and then it gets pushed back, now i'm the @$$hole, and it honestly isn't worth the trouble.
if it makes you feel any...
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now i usually don't have a problem showing off a phone a few days ahead of release IF i think it will benefit the customer and avoid returns/exchanges. However I won't sandbag a deal on purpose.
The other huge reason is cause things change and we don't have any control of it. I tell you a phone comes out on such and such a date and then it gets pushed back, now i'm the @$$hole, and it honestly isn't worth the trouble.
if it makes you feel any...
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Thanks for the info. I wasn't really looking at the point of competition stopping you on a type of service but on a product. I could see a service be an issue since it was the similar type service being offered,
My example to about a BB I was using that as an example only since it was just brought up.
I guess I still don't get why on phones only not service or anything else why if Verizon know that they are going to offer a phone in week to a month why they would not tell customers that. I understand things change and can delay stuff and you might not even get it. But if the customer is told " Well we are planning on getting the Motorola Maxx on x date but we can't be sure since it is not all finalized yet" Then I guess it would be the...
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My example to about a BB I was using that as an example only since it was just brought up.
I guess I still don't get why on phones only not service or anything else why if Verizon know that they are going to offer a phone in week to a month why they would not tell customers that. I understand things change and can delay stuff and you might not even get it. But if the customer is told " Well we are planning on getting the Motorola Maxx on x date but we can't be sure since it is not all finalized yet" Then I guess it would be the...
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You're right that it would be the customer who would be there jerk... but that wouldn't stop them. They would want to materialize a phone that doesn't exist in our stock, or get credit for being "misinformed" or throw posts on every forum saying that VZW reps are liars...
You can see how intimating a date of release can be more than a "hassle".... yes?
You can see how intimating a date of release can be more than a "hassle".... yes?
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sorry, i forgot to mention. the PTT service got exposed because nextel got wind of the mototola v60p
the simple fact of the matter is the reason for the policy is that verizon would rather you buy one of the current phones NOW then get a yet to be released phone LATER. verizon doesn't gain anything financially by releasing the info.
think about it like this. say the iphone is as popular as cingular is hoping. how many people, new and existing customers alike are WAITING to buy it as opposed to buying something now. cingular may benefit from the general buzz for the phone in the end, but it didn't help them in the 1st quarter.
Note: this isn't a bust on cingular, i'm just using this as an example.
the simple fact of the matter is the reason for the policy is that verizon would rather you buy one of the current phones NOW then get a yet to be released phone LATER. verizon doesn't gain anything financially by releasing the info.
think about it like this. say the iphone is as popular as cingular is hoping. how many people, new and existing customers alike are WAITING to buy it as opposed to buying something now. cingular may benefit from the general buzz for the phone in the end, but it didn't help them in the 1st quarter.
Note: this isn't a bust on cingular, i'm just using this as an example.
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Until VZW makes a press release or begins selling any new phone or service it is confidential information. A VZW employee giving out any confidential information is subject to termination. This is something VZW takes very seriously and employee do get terminated for it.
From a competition stand point, lets say the other carriers find out a VZW is going to release some new phone in 2 weeks, they can respond by droping the prices of their own phones or starting some sort of promotion to help counter the release of the new phone.
So for your example with the peral, if VZW was going to get one and it leaked out, tmobile could respond by lowering the cost of theirs to attract as many customers as they could before VZW released its own.
From a competition stand point, lets say the other carriers find out a VZW is going to release some new phone in 2 weeks, they can respond by droping the prices of their own phones or starting some sort of promotion to help counter the release of the new phone.
So for your example with the peral, if VZW was going to get one and it leaked out, tmobile could respond by lowering the cost of theirs to attract as many customers as they could before VZW released its own.
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Think about it like this. Say you own a business. And you are about to release a new product that makes your old product obsolete. wouldn't you want to keep the new product a secret and sell all of your old product before you release the new product? you don't want to be stuck with an old obsolete product haning around not selling would you?
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The employees just don't know anything more about what phones are coming out. Information on phones as well as plans do not get passed on to the employees internally. Any information that the employees hear about phones come from their own research of Phone Scoop, Engadget, Digital Trends, Slashdot, etc. I'm sure somehow the companies will leak information on the phones that they want hype on (Blackberry 8830). But for the most part, release dates on devices and new plans are internally communicated no earlier than two weeks prior to the launch date, and by then the rest of the web has all of the information. So get your information from the web, that's where inquisitive employees go in the first place.
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