I have to start by saying I think VZ wireless has the best wireless service - HOWEVER - their customer service is a different story...

Initial upgrade to audiovox 9900 online 69.99 (promotional price - my contract was up 4 renewal)
hate it - returned.

call cus svc - not eligible yet NE2 - fine.
Then told by 3 more people (and in store) - yes you are eligible NE2 & out of contract...fabulous! Waiting for LG VX-6100.

Finally it's here! Call to order - no you can't get NE2 even though out of contract...full retail NO promotional price even though contract expired - what the ****

OK - calm down call again - yes u can get NE2 & are out of contract!
but 6100 out of stock? avail on web though...?

Call again (diff dept) finally ...
(continues)