I gotta give Verizon credit where credit is due.... My sister has Verizon, and she had to make an insurance claim on her phone. Assurion sent her the biggest piece of junk I have ever seen, and when she called to complain, they sent her a "complimentary" faceplate and car charger. Wow. She lived with it for awhile, but within weeks both her phone started malfunctioning, and it got to the point where she couldn't get into the menu on her phone at all. I told her to check with Verizon to see if they had anything they could do to help her, or see if she could upgrade.

She went down to a local Verizon location, and the store advised her she wouldn't be eligible to upgrade until the end of her contract, which was in 3 months. (I didn't underst...
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