Interesting
Here's a nice little 3rd party observation:
Verizon Wireless received an "A" for Customer Satisfaction in a Vocal Laboratories report which measured the quality of customer care for July-September. They improved from a "B" ranking in the previous quarter. The study also found that 83 percent of Verizon Wireless customers got the information they wanted on the first call - a "B" ranking in their "call completion" category (what we refer to as first call resolution).
T-Mobile also received an "A" for customer satisfaction and a "B" for Call completion, "barely" topping Verizon Wireless for the best customer service among the five companies, according to VocaLabs. Cingular, AT&T Wireless and Sprint each got straight C's. VocaL...
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Verizon Wireless received an "A" for Customer Satisfaction in a Vocal Laboratories report which measured the quality of customer care for July-September. They improved from a "B" ranking in the previous quarter. The study also found that 83 percent of Verizon Wireless customers got the information they wanted on the first call - a "B" ranking in their "call completion" category (what we refer to as first call resolution).
T-Mobile also received an "A" for customer satisfaction and a "B" for Call completion, "barely" topping Verizon Wireless for the best customer service among the five companies, according to VocaLabs. Cingular, AT&T Wireless and Sprint each got straight C's. VocaL...
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Knowledge: General Wireless
+2 charisma
+1 informative
rawr 5p0ng3 !!! ph34r those skillz
hahaha ok I need some business! This end of october slump is killing me!
Really good info VZWman. Good read on a slow day.
VZW has to get back to its roots again. As a company it has to make sure that we once again re-focus on the absolute best customer service.
+2 charisma
+1 informative
rawr 5p0ng3 !!! ph34r those skillz
hahaha ok I need some business! This end of october slump is killing me!
Really good info VZWman. Good read on a slow day.
VZW has to get back to its roots again. As a company it has to make sure that we once again re-focus on the absolute best customer service.
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Okay am I looking at typos or something? What the heck is rawr 5p0ng3 ph34r? Pardon my ignorance...
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TheVZWMan said:...
Here's a nice little 3rd party observation:
Verizon Wireless received an "A" for Customer Satisfaction in a Vocal Laboratories report which measured the quality of customer care for July-September. They improved from a "B" ranking in the previous quarter. The study also found that 83 percent of Verizon Wireless customers got the information they wanted on the first call - a "B" ranking in their "call completion" category (what we refer to as first call resolution).
T-Mobile also received an "A" for customer satisfaction and a "B" for Call completion, "barely" topping Verizon Wireless for the best customer service among the five companies, according to VocaLabs. Cingular, AT&T Wireless and
(continues)
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