We never stop working for you
Every time I call customer service I hear that slogan. I finally figured out what they mean by that.
I upgraded three phones on my Family Share plan to CDM-9900's and ordered another for my Mother.
I had to call CS at least twice to fix various problems with each of my phones mostly around pix messaging.
It took over 3 1/2 hours and at least 6 different CS reps to activate my mothers phone and get the billing correct.
I am truly feeling that they never stop working for me.
I guess if they could do their job right in the first place, they could stop "working for me", and go work for someone else for a while.
I upgraded three phones on my Family Share plan to CDM-9900's and ordered another for my Mother.
I had to call CS at least twice to fix various problems with each of my phones mostly around pix messaging.
It took over 3 1/2 hours and at least 6 different CS reps to activate my mothers phone and get the billing correct.
I am truly feeling that they never stop working for me.
I guess if they could do their job right in the first place, they could stop "working for me", and go work for someone else for a while.
...
Picture messaging and internet is a pain for every company. It wont really get any better until there are more tech support employees. I don't know why you had to order a phone, but there's always a plus to dealing with stores. Those activation issues become their problem instead of yours. I don't work for Verizon or even have one of their phones, but those kinds of problems happen. I'm sorry you had to deal with it, but hopefully the issue was resolved successfully in the end.
...
Had to order the CDM-9900 for her, after she saw one of mine. All stores within 100 miles had sold out.
I've been with VW for over 10 years, and until recently, their CS was right on.
Now, every issues requires multiple calls, and during the 3 1/2 hour activation fiasko, I actually sat on the line listening to two CS reps argue with each other about who should be able to solve the problem and what was correct "protocol" for this situation. 😳
I've been with VW for over 10 years, and until recently, their CS was right on.
Now, every issues requires multiple calls, and during the 3 1/2 hour activation fiasko, I actually sat on the line listening to two CS reps argue with each other about who should be able to solve the problem and what was correct "protocol" for this situation. 😳
...
LOL, I've had to argue with a few CSRs before... I only call ours for restorals or suspensions. Other than that I go straight to Tech Support because I know more than most of the people I'm calling in and talking to. I think all CSRs should be put in the "field" for awhile to figure out how things work a little better. Another problem of outsourcing... 😕
...
