Help from Cain...
Why are most reps, both VZW and Cingular, inept to how their companies work. It seems like the majority of them are corporate drones fed w/ info to say,
I would have to say that there are 4 ultimate levels in the wireless industry, 4 being the big cheeses. You Cain are definately are on level 3. The majority of reps even ones whove been in the game for a ling time are still in level 1.
It is sad to say that being in the wireless industry for less than a year I am already on level 2, teetering on level 3.
Reading posts on this website provided me w/ motivation to post this. I don't post much anymore primarly because of the misinfo that goes on.
I would have to say that there are 4 ultimate levels in the wireless industry, 4 being the big cheeses. You Cain are definately are on level 3. The majority of reps even ones whove been in the game for a ling time are still in level 1.
It is sad to say that being in the wireless industry for less than a year I am already on level 2, teetering on level 3.
Reading posts on this website provided me w/ motivation to post this. I don't post much anymore primarly because of the misinfo that goes on.
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schnozejt said:What an outstandingly deep insight into ...
Why are most reps, both VZW and Cingular, inept to how their companies work. It seems like the majority of them are corporate drones fed w/ info to say,
I would have to say that there are 4 ultimate levels in the wireless industry, 4 being the big cheeses. You Cain are definately are on level 3. The majority of reps even ones whove been in the game for a ling time are still in level 1.
It is sad to say that being in the wireless industry for less than a year I am already on level 2, teetering on level 3.
Reading posts on this website provided me w/ motivation to post this. I don't post much anymore primarly because of the misinfo that goes on.
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Brotha' I feel ya'. I see it everyday. I am blown away everyday by misinfo from even my own company's reps about even the smallest of things. The only thing that keeps me from yanking my hair out is the fact that it's industry wide. Every company has the same problem. I think there is one underlying problem. I'd have to blame it on communication. This industry changes faster than anything I have ever seen. I have seriously seen policies relased and made available to reps only to have it change in the same day. I've fallen victim to it myself. It's almost impossible to keep up with EVERYTHING in the business. It does help when reps take an active role in their own wireless education. It does nothing but help you and your customers.
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I'm with Cain on this one. There's a LOT of misinfo in the wireless industry. I mean for G-d's sake half of the people in the US don't know the difference between GSM and CDMA. As a rep I must say that this business evolves faster than almost any out there and it is difficult sometimes to keep up, much less stay ahead. I mean hey, I took a day off last week and came back to find out that the merger had went thru while I was cuttin my grass. I can't even tell you how many clueless reps I've run into with ANY company, not just the big boys.
Keep ya head up, hopefully we'll see a surgence of well educated reps with positive attitudes who aren't just after the almighty dollar eventually.
Keep ya head up, hopefully we'll see a surgence of well educated reps with positive attitudes who aren't just after the almighty dollar eventually.
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That's why I come here. I have learned more here than in any training that I have gone through. I make it my business to know as much as possible about all of the companies that I might have any dealings with, not just the big boys.
I think that I'm on the verge of being a number 2, if not there already just because I can answer most of the customers questions. If I don't know, I tell them that and then go fidn the answer. I've pulled up this site many times to answer questions, even for phones and companies that I don't sell.
Thanks to everyone who actually knows what they are talking about for positng here and answering our questions, no matter how dumb they are. And thanks for setting most of the mis-info posters straight.
I think that I'm on the verge of being a number 2, if not there already just because I can answer most of the customers questions. If I don't know, I tell them that and then go fidn the answer. I've pulled up this site many times to answer questions, even for phones and companies that I don't sell.
Thanks to everyone who actually knows what they are talking about for positng here and answering our questions, no matter how dumb they are. And thanks for setting most of the mis-info posters straight.
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You just made the biggest point... there is actually no such thing as a dumb question. What's dumbs is when you "assume" the answer and give out the wrong information. even if the question's been asked 1000 times, the answer may change by 1001. It's more beneficial to ask the question...
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Even with a good communication system it is very difficult to force feed reps the amount of information that they have to recieve. Unfortunaly when you have some 30,000 reps to deal with not everyone learns at the same pace and its tough to spoon feed those that learn slower.
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As the velocity of change increases in this industry as in many others it is vital to hire those who are highly self motivated to self educate and keep up. In addition it is important for the firm to maintain small group learning along with their massive knowledge database.
If time is not made available during the work hours for these pracatices the firms are shooting themselves in the foot.
If time is not made available during the work hours for these pracatices the firms are shooting themselves in the foot.
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I agree with this statement... It's a fact nobody knows everything that goes on in this industry, but making the extra effort to try and keep up goes a long way. The problem is that alot of reps through out any carrier either don't care about the industry or just treat it like a job.
You can tell the difference between them and the ones that actually love what they do and are making a career in this industry.
You can tell the difference between them and the ones that actually love what they do and are making a career in this industry.
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Now why in the world do you think they would be hired? It takes a lot to train someone and a firm's reputation is on the line (look at ATT). In this economy there many talented self - motivated folks who are looking for work (as long as it pays reasonably).
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4 levels of what???? Technical knowledge? Marketting knowledge? Crap?
What exactly are you refering to when you say "Wireless Industry"? No offense to the more informed sales reps here, but retail sales is one rather small portion of the wireless industry as a whole.
1: Sales Rep
2: Marketting Rep
3: Test Engineers
4: Design Engineers
5: Chipset Designers
6: Standards Engineers
7: Research Engineers
8: Theoretical Physicists
9: Erwin Jacobs
10: Dr. Ernest Simo
So where are all of you on a scale of 1-10? (Use tenths, if you want to distinguish yourself).
What exactly are you refering to when you say "Wireless Industry"? No offense to the more informed sales reps here, but retail sales is one rather small portion of the wireless industry as a whole.
1: Sales Rep
2: Marketting Rep
3: Test Engineers
4: Design Engineers
5: Chipset Designers
6: Standards Engineers
7: Research Engineers
8: Theoretical Physicists
9: Erwin Jacobs
10: Dr. Ernest Simo
So where are all of you on a scale of 1-10? (Use tenths, if you want to distinguish yourself).
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Eh, to be more fair to those in repair shops and the like:
1: Sales Rep
2: Marketting Rep
3: Repair/Manufacturing Technicians
4: Test Engineers
5: Design Engineers
6: Chipset Designers
7: Standards Engineers
8: Research Engineers
9: Theoretical Physicists
10: Erwin Jacobs/Dr. Ernest Simo
1: Sales Rep
2: Marketting Rep
3: Repair/Manufacturing Technicians
4: Test Engineers
5: Design Engineers
6: Chipset Designers
7: Standards Engineers
8: Research Engineers
9: Theoretical Physicists
10: Erwin Jacobs/Dr. Ernest Simo
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I think what they may have been refering to was the level of knowledge within the customer care department rather then the entire wireless industry.
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Obviously he was talking "general know how" in the wireless industry. Glad to know you think that marketing reps are so low on the list.... funny because I make more than most of the network engineers, and a "marketer" in this industry is probably the most versatile player in the wireless game. We have to KNOW EVERYTHING to keep up...
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The amount of money you make has nothing to do with your knowledge of the standards, not to even mention how the functional system works in the live-environment. And while you specifically do seem generally knowledgable about a broad spectrum of wireless topics, your in-depth knowledge of how wireless RF actually works is right on par for what you'd expect from someone in marketting. And typical of marketting, you all (generally speaking)regard yourselves as the most versatile players in the wireless game, but your versatility is superficial. You all negociate amongst yourselves without any clear understanding on what it would take to acheive that goal technically. You set your deadlines and your cost expectations, and you report that in to ...
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As is often the case, people in sales and marketing will make far more money than the people who develop the technology itself. Programmers make a lot of money, but in my industry experience, the sales people easily beat the programmers' pay.
John Zeglis, AT&T top dog, made over 4 MILLION dollars a year. How much do you think he knows about cellular technology? Probably very little...he is merely a high-level salesman.
Most of the Verizon reps I talked to in their stores knew less about the phones than I did. They could not demonstrate features or told me the phone does not have those features, until I showed them where they were. The sad thing is, I am not even in the cellular business. I just found the information by reading phone sc...
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John Zeglis, AT&T top dog, made over 4 MILLION dollars a year. How much do you think he knows about cellular technology? Probably very little...he is merely a high-level salesman.
Most of the Verizon reps I talked to in their stores knew less about the phones than I did. They could not demonstrate features or told me the phone does not have those features, until I showed them where they were. The sad thing is, I am not even in the cellular business. I just found the information by reading phone sc...
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I agree just because you make alot doesnt mean you know alot. You might make alot either cause A. you kiss alot of ass or B. you've been there a long time. :-) Im sure there are tons of questions you could ask the president of the company that he wouldn't be able to answer, but a simple rep would.
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Unfortunately for you haters, I actually KNOW what the hell I'm talking about. Did I go to "cell phone school"? No. However, I did work for voicestream as a level 2 technician. I went through enough training at Cingular to know my way around a GSM network. Contrary to your dumbass remarks, I actually DO have to know what the hell I'm talking about. I have to be able to know what all of the Ericsson/Lucent engineers are talking about when they are talking about the advantages of the products they offer. It doesn't hurt either that my best friend is also a Network Engineer for Cingular. He's worked for Ericsson and Sprint PCS as well. Quite honestly, MOST of my extra knowledge comes from him. I've picked his brain since I've been here. He alwa...
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Well, I have no idea what's going on here with this discussion, but I will tell everyone to stop wasting your time with Cain. He's been roundly outed in another thread for having no credibility. Save yourself some time and aggravation.
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mk said:
Well, I have no idea what's going on here with this discussion...
I think that's all we need to know from you.
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mk said:Oh, he has credibility...it's just an angry credibility.
Well, I have no idea what's going on here with this discussion, but I will tell everyone to stop wasting your time with Cain. He's been roundly outed in another thread for having no credibility. Save yourself some time and aggravation.
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I'm not bitter at all... I've never said a word to you until you decided to start insulting me... THAT's as sad as you get. Are you trying to make a name for yourself? C'mon guy, I'll make ya famous...
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mk said:
Well, I have no idea what's going on here with this discussion, but I will tell everyone to stop wasting your time with Cain. He's been roundly outed in another thread for having no credibility. Save yourself some time and aggravation.
Seems a bit harsh. Could you provide some specifics, and let us judge for ourselves?
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Agreed. Its been my consistent experience that marketing people's knowledge of anything technical is a mile wide and a millimeter deep... they know a few talking points about most anything, but as far as REALLY knowing how anything works, they're usually lost...
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Hey, I like that expression. I am going to use it on a few select people.
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