Very confused...renewing contract? NE2?
First let me say that I have been very happy with VZW except for the major customer service inconsistencies. And that's why I'm here. Maybe someone has been in a similar situation and can give me the "real" scoop, if such a thing exists!
Last week I went to VZW store to pay my bill. The rep says to come back on 11/17 because I qualify for a new phone then, through the NE2 program. Great!
On 11/16 I call CS regarding a billing issue, then I have the rep check if the phone I want is in stock in case my local stores don't have it. She verifies my eligibility, and verifies that the phone IS in stock, and since it is $69.99 I will get it for free. She says to call back if I don't find it locally and they'll ship it right out to me. Cool.
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Last week I went to VZW store to pay my bill. The rep says to come back on 11/17 because I qualify for a new phone then, through the NE2 program. Great!
On 11/16 I call CS regarding a billing issue, then I have the rep check if the phone I want is in stock in case my local stores don't have it. She verifies my eligibility, and verifies that the phone IS in stock, and since it is $69.99 I will get it for free. She says to call back if I don't find it locally and they'll ship it right out to me. Cool.
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(continues)
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I posted this last night in frustration.
I am happy to say that the issue has been resolved. I called VZW first thing this morning, got a rep who was MORE than helpful and extremely knowledgable, and my new Audiovox CDM9900 is now on it's way - for free! Woohoo!!
Oh and just an FYI - the rep said there is a very limited quantity of these phones in stock, so if you're planning to get one you better act quick!
I am happy to say that the issue has been resolved. I called VZW first thing this morning, got a rep who was MORE than helpful and extremely knowledgable, and my new Audiovox CDM9900 is now on it's way - for free! Woohoo!!
Oh and just an FYI - the rep said there is a very limited quantity of these phones in stock, so if you're planning to get one you better act quick!
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